RMO No. 31-2024 — Revised Customer Satisfaction Survey Form under Client Support Service Digest | Full Text | Annex A

BUREAU OF INTERNAL REVENUE REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE Quezon City @ RUBEANS RFANTERNeN REVESNUN AUG 0 8 2024

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REVENUE MEMORANDUM ORDER NO. 0 3 1 = 2 0 2 4

SUBJECT Revised Customer Satisfaction Survey Form Under Client Support Service

TO : All Concerned Internal Revenue Officials and Personne!

This Order is being issued to circularize the Revised Customer Satisfaction

amended by RMO No. 2-2024 issued on January 16, 2024, due to the changes made in Survey Form prescribed under Revenue Memorandum Order (RMO) No. 37-2023, as

the BIR Citizen's Charter, to wit:

l. Change in the name of Service and updating of the

requirements/procedures due to changes in the documentary requirements per Revenue Memorandum Circular No. 27-2024: and 2. Introduction of new Service due to the Implementation of Online

Registration and Update System (ORUS) and passage of Republic Act No. 11976 or the Ease of Paying Taxes (EOPT) Act.

Relative thereto, the attached Revised Customer Satisfaction Survey Form (Annex A) shall be used by all BIR Frontliners/Officers under the Client Support

frontline services. Section to get feedback on their customers' satisfaction with the delivery of updated

survey forms to ALL taxpayer with completed transaction. A transaction is Further, all Frontliners under the Client Support Section shall administer the

considered complete when the final step of the Service availed of (per the BIR Citizen's Charter) is accomplished. All Frontliners should ensure that the manual survey forms are properly filled-out by taxpayers and that there are no blank fields.

This Order takes effect beginning September 1, 2024.

R Wo LUMAGUI JR.

(ssioner of Internal Revenue

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