RMC No. 71-2021 — Announces the nationwide availability of the Online Survey Form under the Client Support Service

REPUBLIC OF THE PHILIPPINES

BUREAU OF INTERNAL REVENUE DEPARTMENT OF FINANCE

June 1, 2021

REVENUE MEMORANDUM CIRCULAR NO.-20 2

SUBJECT Announcing the Nationwide Availability of the Online Survey Form under the Client Support Service

TO All Revenue Officials, Employees and Others Concerned

under the Client Support Service starting June 1, 2021. This Circular is hereby issued to announce the nationwide availability of the online survey form

satisfaction for each frontline service available. This will help the Bureau in getting the taxpayer's feedback efficiently and act upon it immediately. under BIR Digital Transformation (DX) Program, that aims to identify and measure taxpayer's The said online survey form is under the Online Survey Feedback System Project, a project

citizen/client satisfaction based on the new guidelines stated in Annex 4 of the Memorandum Circular (MC) No. 2020-1 of the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring Information and Reporting System entitled "Guidelines on the Grant of the Executive Order No. 201 s. 2016. Performance-Based Bonus (PBB) for Fiscal Year 2020 under Executive Order No. 80 s. 2012 and This is also in compliance with the recent updates in the requirements of measuring the

any of the following ways: The online survey form can be accessed by the taxpayers availing the frontline services through

Answer the Online Survey Form using the designated Personal Computer (PC) in the eLounge area; and

Scan the Quick Response (QR) code available at each counter using mobile phone to answer the feedback questions.

Such. However, manual survey forms shall still be available in cases where taxpayers opted to use

publicity as possible. All intermal revenue officers and employees are hereby enjoined to give this Circular a wide

H2 BUREAU OF INTERNAL REVENUE nadTyT JUN 01 2021 ROS MGT uuy 3:00p0 0 DiviSIOn Commissioner of Internal Revenue ieeag CAESAR R. DULAY M 043310