RMO No. 45-2024 — Amending certain provision of Revenue Memorandum Order No. 39-2022 of BIR Service Desk System in relation to the number of requesters per office

BUREAU OF INTERNAL REVENUE REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE T A

Bringing In Revenues for Nation-Building September 18, 2024 PILIPINAS BAGOnG

REVENUE MEMORANDUM ORDER NO.0 4_5 - 2 0 2 4

Subject : Amending Certain Provision of Revenue Memorandum Order No. 39-2022 of BIR Service Desk System in Relation to the Number of Requesters Per Office

TO All Internal Revenue Officials, Employees and Others Concerned

additional Service Desk System Requesters in the National Office and Revenue District Offices and in support with other BIR initiatives thru Operations Memorandum (OM) such as OM No. 037-2024. (Amending RMO No. 4-2018 Re: BIR Service Desk System) dated July 6, 2022 in consideration to the request for This Order is being issued to amend provision in the Revenue Memorandum Order (RMO) No. 39-2022]

below for the reference of all concerned revenue officials and personnel: In view thereof, specific items are hereby amended reflecting the revised number of Requesters are shown

AMENDMENT

"IV. POLICIES AND GUIDELINES

M Requesters per Office/Division shall be: Office Required No. of Reguester/s

All Natfonal Office {(NO) Offices (excluding LTS) 1 to 2 per Office Revenue Regions (RR) Revenue District Offices (RDOs) All Divisions under RR 2 per Division 2 per Regional Office At most 10 per RD0

deactivated. Subsequentty, reactivation shall be supported by justificationi letter. To monifor the utilization of Service Desk System, Requester not active for more than 6 months shall be automatically LTD-Cebu Large Taxpayers Service (LTS) LTD-Davao All Divisions under LTS 2 to 4 per LTD-Division 2 to 4 per LTD-Cebu 2 to 4 per Division 2 forLTS

2 XXXX

3? All incident/problem reports and service requests of every office shall be created electronicaffy through the BiR Service Desk

System by the Requester who is officially designated by the concermed office."

1I. REPEALING CLAUSE

accordingly. All provisions of revenue issuances/memoranda inconsistent herewith are hereby repealed, amended or modified

HI. EFFECTIVITY IHANN This Order shall take effect immediately. ss L 3B +$

OCT 18 2024 Com esioner of Interma} Revenue

Y ADMINUNIT INaional Offce BIdg. SnatorMriam Defer Tme+ 73VA SMA Trunkline: 8981-7000 : 8929-7676 Website: www.bir.gov.ph sor-Santiago Avenue, Diliman, Quozon City