RMO No. 48-2024 — Adoption of the New BIR Digital Transformation Roadmap for CY 2025-2028 Digest | Full Text | New DX Roadmap CY 2025-2028

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Bringing in Rever for Nation-Buildir BUREAUOF TNTERNAE REVENTE TNTERNAL COMMUNICATIONS DIVISIONY T aYTYST BUREAU OF INTERNAL REVENUE REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE PILIPINAS BAGONG

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UCujui y I November 5, 2024

REVENUE MEMORANDUM ORDER NO. 0 4 8 - 2 0 2 4

SUBJECT : Adoption of the New BIR Digital Transformation Roadmap for CY 2025-2028

TO : All Internal Revenue Officials, Employees and Others Concerned

I BACKGROUND

The BIR Digital Transformation (DX) Program was officially outlined in

to transform the BIR into a data-driven organization that utilizes advanced Revenue Memorandum Orders 27-2020 and 42-2022. Its primary objective is

digital technologies to greatly improve taxpayer services. This transformation is not just about modernization; it aims to establish a more efficient, transparent, and responsive tax administration capable of addressing the changing needs of the public.

projects, required revision to align with these changes. revised 2020-2030 roadmap, which included 27 digital transformation BIR recognized the need for flexibility and regular updates to its plans. The As technology rapidly advances and the Philippine tax system evolves, the

processes and improve taxpayer experience. The roadmap also reflects BIR Aspiration 2028, which envisions that the BIR will be highly digital, propelled and updated roadmap for its digital transformation efforts. This initiative aligns closely with the Ease of Paying Taxes (EoPT) Act, which aims to simplify tax As a result, the BIR recognized the need to establish a more comprehensive

with international tax standards. by empowered Revenuers with integrity, providing excellent services aligned

new technologies and addressing future challenges. The BIR is not only modernizing the systems but also rethinking its role in the Philippine economy. By embracing change and improving the procedures, the BIR simplifies The new DX roadmap for CY 2025-2028 outlines the plan for integrating

BIR meets the evolving needs of taxpayers. data-driven work environment focused on high-quality service, ensuring that compliance for taxpayers. This proactive approach cultivates a smart and @RureaAS gFinterMa Revendg TR

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I. OBJECTIVE

2028, structured around four strategic pillars and supported by eight core This Order is issued to implement the new DX Roadmap for CY 2025-

programs designed to improve revenue collections, strengthen governance and elevate taxpayer experience, thereby making the Bureau more efficient and taxpayer focused.

H. POLICIES AND GUIDELINES

1. The BIR Digital Transformation (DX) Program aims to transform the Bureau into a data-driven organization through a digitally empowered and resilient workforce utilizing reliable, scalable, and robust digital elevate taxpayer service. technologies and infrastructure in order to innovate BIR services and

2. The aspirational state of the Bureau for the New DX Roadmap for CY 2025.

programs aligned with the four (4) DX pillars. These pillars are as follows: 2028 (Annex 1) features twenty-two (22) projects organized into eight (8) a. Pillar 1: Strengthening the BIR Organization - Provide will empower staff to deliver excellent services to taxpayers. human resource system to manage employee data accurately, which employees with necessary training and restructuring of the organization. A key part of this will be developing a comprehensive

b. Pillar 2: Modernizing the Digital Backbone of BIR -- Upgrade the

facilitate data-driven decision-making. This involves updating legacy ICT infrastructure to enhance the digital experience for taxpayers and systems, expanding cloud capabilities, and implementing an Enterprise Architecture framework. These improvements will create

more personalized services for taxpayers. smoother processes, better data integration, enhanced analytics, and

c. Pillar 3: Enhancing Policies, Governance, and Standards reinforcing the Bureau's commitment to responsible data management. Establish a strong Data Governance and Management framework to upholding data integrity, security, and usability, while mitigating risks, safeguard the "Single Source of Truth." This framework will focus on

e UREAU OF INTERNAL REVENUE BEAS NFANAERMANRVENU eServices and launching a single sign-on Integrated Taxpayer Portal. d. Pillar 4: Elevating Taxpayer Experience and Innovating BIR Services - Improve the digital services by enhancing existing

I7nW A Powered by reliable integrated core systems and single source of

BY NOV 1 5 2024 ADMIN UNIT - TME 1:/0A incorporating taxpayer feedback to refine services. truth, this portal will streamline interactions, feature personalized dashboards, and enable end-to-end online transactions, while actively

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3. The new DX roadmap for 2025-2028 serves as the next phase of the BIR's transformation journey, building on the previous roadmap and aligning with long-term strategic goals.

4. All offices shall ensure that other programs, projects and activities to be priorities. undertaken are aligned with the new DX roadmap for CY 2025-2028 to maintain consistency with the Bureau's Aspiration 2028 and strategic

5. All designated project managers are required to update the DX Project Monitoring SmartSheets monthly or as needed with the latest status, progress, identified issues, risks and next steps to ensure effective tracking and timely reporting of project developments.

6. The programs, projects, or initiatives under the new DX Roadmap for CY 2025-2028 shall be revisited and reviewed annually and or updated as the

need arises. Consequently, any changes thereto must be approved by the Commissioner.

IV REPEALING CLAUSE

portions thereof inconsistent herewith are hereby repealed or amended This Order amends RMO No. 42-2022 and all other revenue issuances or

accordingly.

V EFFECTIVITY

This Order shall take effect immediately

C nssioner of Internal Revenue LUMAZUI JR.

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C-1 BUREAU OF INTERNAL : 1. S MANAGEMENT GVISIO

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