Guidelines on the Registration, Replacement, and Use of E-mail Accounts Intended for Official Communications with the Consumer Account Protection Office in Relation to the Conduct of Inquiry into Financial Accounts with Clarification on the Submission of

rtr) BANGKO SENTRAL NG PILIPINAS L/ OFFICE OF THE COVERNOR MEMORANDUM NO. M.2O25-O2O To All BSP-Superuised Institutions Subject Guidelines on the Registration, Replacement, and Use of E-mail Accounts Intended for Official Communications with the Consumer Account Protection Office in Relation to the Conduct of Inquiry into Financial Accounts with Clarification on the Submission of Report on Temporary Holding of Disputed Funds Further to Rule Vll of Bangko Sentral ng Pilipinas (BSP) Circular No. 1214, Series of 2025 (the "Circular 1214"),1 please be guided by the following Guidelines on the Registration, Replacement, and Use of E-mail Accounts Intended for Official Communications with the Consumer Account Protection Office (CAPO) in Relation to the Conduct of Inquiry into Financial Accounts: A. Registration of E-mail Accounts '1. All BSls are required to register on or before 25 July 2025 the e-mail account/s that they will use to send and receive official communications, notices, and other documents in connection with CAPO's conduct of inquiry under Circular 1214. A BSI shall register its e-mail account/s by accomplishing the E-mall Account Registration Form (EARF).'z The EARF must be signed and approved by the BSI's President or an officer of equivalent rank. 3. A BSI can officially register a maximum of three (3) e-mail accounts, Each e-mail account shall be registered to a single officer only, one of whonr must be the BSI's President, Chief Compliance Officer, Head of the Legal Department, or an officer of equivalent rank. ln no case shall there be two (21 or more registered officers for the same e-mail address. 4. The scanned copy of the signed EARF in Portable Document Format (PDF), together with the accomplished MS Excel file of the EARF, shall be transmitted to [email protected], using the following e-mail subject format: EARFcspace><BSl Name><space><Date of approval by the BSI President or officer of equivalent rank in dd Month yyW format> For example: To: [email protected] Subject: EARF ABC Bank 25July 2o25 Rules of Procedure on the Conduct of Inquiry into Financial Accounts and Sharing of Financial Account lnformation by the Bangko Sentral ng Pilipinas Pursuant to the Anti-Financial Account Scamming Act (AFASA). Annex ?.' The prescribed EARF (in MS Excel format) can be downloaded at https://www.bsp.gov.ph/Regulations/Banking%2OLaws/CAPO-Email-Account-Registration-Form.xlsx.

B. Replacement of Registered E-mail Accounts 1. In case of the existence of the conditions/circumstances mentioned in Rule Vll, Section 2'l of Circular 1214, the concerned BSI must notifo CAPO and register replacement e-mail account/s by submitting a duly-accomplished E-mail Account Change Form (EACF),3 signed and approved by the BSI's President or an officer of equivalent rank, within the following period: Circu mstance/Condition Period Authorized officer with access to a Within three (3) calendar days from registered e-mail account is separated from the separation, or revocation of seruice or is otherwise no longer authorized access. ofthe concerned officer to act on behalf of the BSI Flegistered e-mail account has been Within twenty-four (24) hours upon compromised discovery of the compromise or securitv breach 2. The scanned copy of the signed EACF in PDF, together with the accomplished MS Excel file of the EACF, shall be transmitted to [email protected], using the following e-mail subject format: EACFcspace><BSl Name><space><Date of approval by the BSI President or officer of equivalent rank in dd Month yyly format> For example: To: ca poreg [email protected] Subject: EACF ABC Bank 25 July 2025 c. Use of Registered E-mail Accounts L The CAPO shall use the e-mail account [email protected] in transmitting Inquiry Orders and other notices in relation to its conduct of inquiry to the registered e-mail account/s of a BSl. All communications, documents, and submissions by a BSI in relation to CAPO's conduct of inquiry shall be transmitted to the same e-mail address. 2. The CAPO shall only acknowledge and accept submissions from registered e- mail accounts of BSls. An electronic transmittal from an unregistered e-mail account shall be rejected and shall not be considered as an official submission of a BSl. Annex "8." The prescribed EACF (in MS Excel format) can be downloaded https://www.bsp.gov.ph/Regulations/Banking%2OLaws/CAPO-Email-Account-Change-Form.xlsx. Page 2 of3

D. ClarificationontheSubmissionof ReportonTemporaryHoldingof Disputed Funds '1. BSls shall use their existing e-mail accounts that are registered with the Department of Supervisory Analytics, BSP, in their submission of Report on Temporarily-Held Funds (THF) as required under the Guidelines on the Submission of Report on Temporary Holding of Disputed Funds, Annex C, BSP Circular No. 1215. Series of 2025.4 2. The BSP shall issue a separate Memorandum on the Reporting Templates (i.e., Data Entry Template, Control Prooflist, and User Guide)which shall be used by BSls in the submission of Reports on THF to BSP. For guidance and immediate compliance. &o.(i ELMORE O. CAPULE -^. Officer-in-Charge t5 June 2025 " As provided in Section 4(b), Transitory Provisions, of Circular No. l2l5, Series of 2025, Submission of Report on Temporary Holding of Disputed Funds shall take effect effectivity of said Circular. '*=J;,,,*,r, Page 3 of3

pprercn(e \o { to be f,lled ul\ by B..p) BANGK() SENTRAL NG PILIPINAS EXECUTTVE OFFTCES I CONSUMEn ACCOUNT PROTECTTON OFFTCE AN N EX ''A'' E-MAIL ACCOUNT REGISTRATION FORM (BSr NAME) (Bsr coDEl A, OFFICIAL E.MAILADDRESS/ES E-MAILADDRESS NAME OF BSI OFFICER POSITION TITLE NO. CONTACTNO. (LASI NAME, FIRST NAME, MIDDLE NAME) {do not abbreviatel 2 3 CERNFICATION I' lFull Name of Authorized offic€rl, IDesignation/Positionl ot lName ot Bsl] hereby certttres and warrants that: I The e-mail account/s enurnerated above are the offic jal e-mail account/s of [Name-of-Bsll, pursLlant ro Rule Vll of BSp Circular No. l2l1+. Series of 2025 2 The e-mail account/s enumerated above shall be, at all times, available, functional, and capable of receivinq all official communications from the consumer Account Protection office (CAPo), BsP, including Inquiry orders, notices, correspondences, and other relevant documenrs. [Signature over Printed Name of Autho]ized officerl [Des: gnation/position]

Reference No (To be filled Up bV RSp) BANGKO SENTRAL NG PILIPINAS ANNEX ''B'' EXECUTTVE OFFTCES I CONSUMEQ ACCOUNT PROTECTTON OFFTCE E.MAIL ACCOUNT CHANGE FORM (BSr NAMEI (Bsr coDE) A. REGISTERED E.MAIL ACCOUNT/S TO BE REPLACED NAME OF BSI OFFICER DATE OF RECISTRATION NO. E-MAILADDRESS REASON FOR REPI.ACEMENT (I.AST NAME, FIRST NAME, MIDDLE NAMEI IMM/DD/YYYYI 2 3 B. REPI.ACEMENT E-MAILACCOUNT/S NAME OF BSI OFFICER POSINON TITLE NO. E-MAILADDRESS CONTACTNO. (LAST NAME, FIRST NAME, MIDDLE NAMEI (do not abbrevlatel 2 3 c. CERNFICATION l, lFull Neme ot Autho]lzed Ottlcerl, lDeslgnatlon/position] ot [Name of Bsll hereby certries afrci warrants that: 1.[Forofficerswho|1ovebeenseporotedorwhooreno|ongerouthorizedtoOCto|1beholfoftheB.s,:A||acceSStothee.mai|ac containedtherein,bythe officer/swhohavebeenseparatedorwhoare nolongerauthorizedtoactonbehalfof[Name-of-Bsl],havealreadybeenrevoxecr. [Forreolocementofcomoromisecle-moilsl: /lll accesstothccomnromisecl e-mail nc.otint/shavealrearjvbecnelisahlerl 2. The replacement e-mail account/s enLrmerated above are the official e-mail accorrnt/s of [Name-of-Bsll, pursuant to Rule Vll of BSp Circular No 214, Series of 2O25 3. The replacement e-mail account/s enumeratcd above shall be, at all timcs, available, functional, and capablc of rece iving all official communications from the Consumer Account Protection Office (CAPO), BSp, including Inquiry Orders, notices, correspondence, and other relevant documents. [Slgnature Over Prlnted Name of Authorlzed Officed [Desi gnatlon/posltionl Date