RMC No. 94-2023 — Announces the availability of Online Customer Satisfaction Survey in the Online Registration and Update System (ORUS)

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REPUBLIC OF THE PHILIPPINES SEP 13 2023 M

BUREAU OF INTERNAL REVENUE DEPARTMENT OF FINANCE Quezon City SEP-1 3"2023 RECORDS MGT. DIVISIOT J

REVENUE MEMORANDUM CIRCULAR NO.74-2 23

SUBJECT: in the Online Registration and Update System (ORUS) Announcing the Availability of Online Customer Satisfaction Survey

FOR :All Revenue Officials, Employees, Taxpayers and Others Concerned

Survey as an additional functionality and feature of the BIR Ontine Registration and Update System (ORUS) starting September 5. 2023 This Circular is issued to announce the availability of Online Customer Satisfaction

taxpayer satisfaction for each transaction availed using the system. The Online Customer Satisfaction Survey aims to determine and measure the overall

As mandated under Section 3(b), Rule IV of the Implementing Rules and Regutations of Republic Act No. ll032, otherwise known as "Ease of Doing Business and Efficient Government Service Delivery Act of 2018", client satisfaction feedback shall be gathered for all services offered by the government agency. Relative to this, taxpayers using the ORUS are highly encouraged to answer the Online Customer Satisfaction Survey at the end of their transaction using the system.

as wide a publicity as possible. All internal revenue officials and employees are hereby enjoined to give this Circular

issioner of Internal Revenue 013898 Uma2uI, Jr.

H-2 AUIREPUOE INTERNAL REVENIIE INTERNAL COMMUNICATICNS DIVISH FSNTYT

SEP 13 2023 UJUVCj0