RMO No. 22-2010 — Prescribes the four basic categories of the CY 2010 Key Performance Indicators Digest | Full Text

Republic of the Philippines March 4, 2010 Department of Finance BUREAU OF INTERNAL REVENUE Quezon City REVENUE MEMORANDUM ORDER NO. 22-2010 SUBJECT : CY 2010 Key Performance Indicators TO : All Internal Revenue Officials and Employees ________________________________________________________________________ Provided hereunder are the four (4) basic categories of the CY 2010 Key Performance Indicator (KPI) with its corresponding percentage weight. CATEGORY WEIGHT DEFINITION (%) REVENUE COLLECTION 50 Includes efforts of an office that directly contribute to increased collection. GOVERNANCE 15 Consists of existing set of processes, customs, policies and laws affecting the way people direct, CUSTOMER RELATION 15 administer or control the agency. Likewise, TAX ADMINISTRATION 20 includes Programs/KPIs which instill greater IMPROVEMENT 100 % transparency and accountability. Pertains to all Programs/ KPIs leading to meeting TOTAL the needs of the identified customers of an office. Captures all Programs/ KPIs of an office to enhance or innovate its core operations processes. Detailed guideline on the implementation of the CY 2010 KPI system shall be prescribed in other issuances. Please be guided accordingly. (Original Signed) JOEL L. TAN-TORRES Commissioner of Internal Revenue B-1