RMO No. 45-2022 — Establishes and implements the Freedom of Information (FOI) Requests Feedback Survey pursuant to FOI Memorandum Circular No. 22-1 (published under RMC No. 73-2022) Digest | Full Text | Annexes

R UREAUOINTIRNAL ENIE ON

BUREAU OF INTERNAL REVENUE REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE 10:20 m OCT 26 2022

October 10, 2022

REVENUE MEMORANDUM ORDER NO. 45-3030

TO All Revenue Officials, Employees and Others Concerned

SUBJECT Establishment and implementation of the Freedom of Information (FOI)

No. 22-1 (published under Revenue Memorandum Circular No. 73 -- 2022) Requests Feedback Survey pursuant to FOI Memorandum Circular (FOI-MC)

OBJECTIVES

This Order is issued to:

1. Prescribe the Freedom of Information (FOI) Request Feedback Form to be used for all FOI requests received by concerned BiR offices as required under FOi Memorandum Circular (FOI-MC) No. 22 -1 issued by the FOt-Project Management Office (FOl-PMO) under the Presidential Communications Operations Office (PCOO);

2. Prescribe the policies and procedures in the reporting of the results of the survey through the FOI Registry and Summary Sheet; and

3. Provide the FOI-PMO with information/data to determine the efficiency and Request Feedback Report to be included in the FOI Reports. effectiveness of the Bureau's compliance to the FOI Program through the FOI

I POLICIES AND GUIDELINES

1. The FOI Request Feedback Survey shall cover all FOI requests received by concerned Bureau offices.

2. This FOl survey is distinct from the existing Client/Customer Satisfaction Survey Citizen's Charter and shall be for the.exclusive use of FOI requests only. (CCSS) being conducted for external services as provided under the BIR's Updated

3. All concerned Bureau offices shall use the prescribed FOI Request.Feedback Form {Annex 1}.

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4. All taxpayers/clients with FOI Requests shall be advised of the requirement that document/transaction. the survey must be accomplished before the release of the requested

5. The FOI Requests Feedback Score shall be reported through the FOI Registry/ Summary and Summary'Report on FOI Request Survey (Working Paper).

6. The Amended FOI Report templates (FOI Registry and FOI Summary) are 2022 prescribed in Revenue Memorandum Order (RMO) No. 33 - 2022 dated July 4,

7 The template for the Summary Report on FOI Request Feedback Survey (Working

Paper) is prescribed in Annexes 2 and 2.1 of this RMO.

H PROCEDURES

A FOI Receiving Officers (FROs) of the Revenue District Offices (RDOs)/ Regional

services" or are frequently contacted for FOI requests (per Revised People's FO! Manual of the BIR published under RMC No. 14-2022): Divisions/ Selected offices in the National Office that regularly render "frontline

Conduct the FOt Request Feedback Survey at their respective offices using the link https://bit.fy/BIRFOISurveyForm01 for eFOI requests. prescribed FOI Request Feedback Form (Annex 1) for standard FOI Requests or FOF Request Feedback Form (using Google Forms) that can be accessed through the

Encourage taxpayers/clients to participate in the FOl Survey by accomplishing the FOI Request Feedback Form at the end of each transaction.

3 Assist the taxpayer/client (if necessary) in accomplishing the FOI Request

Feedback Form.

4 Record the FOI Requests Feedback Score together with other details relative to

FO! Requests in the Summary Report on FOI Request Survey (Working Paper Annex 2} regularly.

5. Indicate N/A and reason in the Feedback Score/Remarks column of the FOI Registry and Summary Sheet, if the taxpayer/client may not be abie to accomplish the feedback form.

6. Prepare the quarterly Summary Report on FOI Request Feedback Survey (Working Paper) using Annex 2 and 2.1.

7. Prepare the quarterly FOI Registry and FOI Summary Report with inputs on the FOI Requests Feedback Score using the amended FOI templates prescribed in RMO No.33-2022.

IBIREAYAY

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8. Submit the quarterly FOI Reports and Summary Report on FOI Request Feedback Assistant Commissionerr(OACIR), on or before the 5th day of the month following Survey (Working Paper) to the respective FRO of the Revenue Region/Office of the the close of the quarter, for their consolidation.

9. Maintain a record/file of the results which can be used as future reference and for validation purposes.

B.Regional FROs and FROs of the Office of the Assistant Commissioner (OACIR):

1 Prepare the Consolidated Regional/Service level Summary Report on FOI Request

Feedback Survey (Working Paper) using the formats prescribed in Annexes 2 and 2.1, containing information from all RDOs/Divisions under the jurisdiction of the Region/Service.

2 Prepare the Consolidated Regional/Service fevel FOI Registry and FOI Summary

Report with inputs on the FOI Requests Feedback Score using the amended FOI templates"prescribed in RM0 No. 33-2022.

3 Submit the Consolidated Regional/Service level FOt Reports and Consolidated

quarter. Division (PPD), on or before the 10th day of the month following the close of the Regional/Service level Summary Report on FOI Request Feedback Survey (Working Paper) via email, to the Chief and Assistant Chief of the Planning and Programming

For uniformity, use the following file name format: Name of office.fOI Reports. in the report to be emailed. Covered Period(ex. RR1.FOI Reports.4th Qtr.2022 or CSS.FOI Reports.4th Qtr.2022)

Maintain a record/file of the results which can be used as future reference and for validation purposes.

C Planning and Management Service (PMS):

The Planning and Programming Division (PPD) under the PMS shall:

Coordinate with Regional and National Office FROs relative to the submission of the Consolidated FOI Reports with inputs on the FOI Requests Feedback Score.

L Collate all submitted FOI Reports and prepare the Consolidated FOI Reports with

inputs on the FOI Requests Feedback Score using the amended FOI templates prescribed in RM0 No. 33-2022.

3 Post the Consolidated FOI Reports in the BiR Transparency Seal on a quarterly

basis on or before the end of the month following the close of the quarter. RUREA

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4 Process the survey responses of FOI Request Feedback Survey and prepare the FOI

Customer Satisfaction Report based on the specifications set by FOI-PMO under FOI MC No. 22-1.

5 Submit the Annual Consolidated FOI Reports and FOI Client/Customer Satisfaction Report to PCOO through the FOI-PMO on or before the 30th day of January following the close of the year as prescribed in FOI-MC No. 22 -1.

V. REPEALING CLAUSE

are hereby repealed, amended or modified accordingly. All revenue issuances or portions thereof inconsistent with the provisions of this Order

V. EFFECTIVITY

This Order shall take effect immediately.

Commissioner of internal Revenue LILIA CATRIS GUILLERMO 002156 B-1 HURA I

Cw RE OCT 2 6 2422 10: 20 am

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