RMO No. 21-2010 — Pre cribe the policie and procedure relative to the BIR 2010 National Office Key Performance Indicator , Accompli hment Reporting and Office Performance Evaluation Dige t | Full Text | Annex A-PPS | Annex A-ISG | Annex A-LIG | Annex A-OG | Annex A-RMG | Annex A-SCG | Annex A-TRAG | Annexe B-F

REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE BUREAU OF INTERNAL REVENUE Quezon City March 8, 2010 REVENUE MEMORANDUM ORDER NO. 21-2010 To : All Deputy Commissioners, Assistant Commissioners, Division Chiefs, and Others Concerned Subject : BIR 2010 National Office Key Performance Indicators (KPIs), Accomplishment Reporting, and Office Performance Evaluation _____________________________________________________________________________ I. BACKGOUND Revenue Memorandum Circular No. 10-2010 providing for the 2010 Strategy Map was issued on February 2, 2010. DOF Secretary Margarito B. Teves pronounced in the 1st National Command Conference the four (4) categories of Key Performance Indicators. Each National Office Division has submitted at least three (3) KPIs and each Revenue Service has submitted three (3) Priority Projects/Priority KPIs. II. OBJECTIVES This Order is issued to: 1. Prescribe and provide details of the BIR's CY 2010 National Office Performance Measures by indicating the Priority Programs, Key Performance Indicators, Program Weights, KPI Weights, Targets, as well as the Office(s) responsible to implement and monitor each Priority Program; 2. Prescribe the policies and procedures for monitoring and evaluating the performance of Revenue Services and Divisions in the National Office (NO) vis-a-vis the Office Performance Measures; 3. Align the Priority Programs/Activities/Projects of all BIR Offices to the 2010 BIR Strategy Map; and 4. Serve as basis for decision-making of the Management Committee with regard to work target setting, 2010 Strategy Map, and determine the Programs/Projects to be institutionalized. III. POLICIES 1. Rating period is from April 1, 2010 to December 31, 2010. 1

2. For CY 2010, the Programs/Activities/Projects that have to be implemented by all BIR Offices shall be aligned with the 2010 Strategy Map and the four (4) KPI categories. (Refer to Annex A) 3. A Performance Contract per Office, which details the Priority Programs/Projects, Key Performance Indicators (KPIs), Program/Project Weights, KPI Weights, Targets, shall be signed by the Head of Office and noted by their respective Supervisor. (Refer to Annex B) 4. The Commissioner, Deputy Commissioners, and Assistant Commissioners shall perform periodic checking and systematic documentation of the progress of the Performance Contracts of their supervised Offices. Any issues/outstanding accomplishments shall be discussed by the concerned Deputy Commissioner during the regular Management Committee meetings. 5. All Divisions and Revenue Services shall adopt the "On Time BIR Time" as one of their KPIs. 6. An Annual National Office Performance Evaluation shall be prepared to determine the rating of an Office, based on its target vis-a-vis actual performance. 7. The Assistant Commissioners shall prepare the Annual Office Performance Evaluation for their respective Divisions. On the other hand, the Commissioner and Deputy Commissioners shall prepare the Annual Office Performance Evaluation for the Revenue Services under their supervision. 8. The Commissioner, Deputy Commissioners, and Assistant Commissioners shall determine the KPI weights of the Offices under their jurisdiction. The total KPI rating shall be 100%. 9. A straight forward method of computation shall be used in rating the performance of each office (actual accomplishment x Project/KPI weight). The Overall Rating of an Office shall be the sum of points earned per Priority Project/KPI. IV. PROCEDURES Hereunder are the procedures in the preparation and submission of the accomplishment reports and office performance evaluation for CY 2010 Priority Programs and KPIs: A. Preparation and Submission of Accomplishment Reports 1. Prepare Monthly Accomplishment Report (using the format in Annex C) 2

Report Office/Person Submitted To Due Date Responsible Division Accomplishment Division Chiefs Respective Assistant Not later than the 5th on KPIs Commissioner day after end of each month 2. Prepare Consolidated Quarterly Accomplishment Report (using the format in Annex D) Report Office/Person Submitted To Due Date Responsible 2.1 Division Respective Assistant Not later than the 7th Accomplishment on Division Chiefs Commissioners day of the month KPIs following each Respective Deputy quarter 2.2 Revenue Service Assistant Commissioner Not later than the 10th day of the month Accomplishment on Commissioners Commissioner following each (for Assistant quarter KPIs Commissioners under the Office of the Commissioner) 2.2 Consolidated Accom- plishment of all Divisions 3. Consolidated Semestral Accomplishment/Status Report Report Office/Person Submitted To Due Date Responsible Commissioner 3.1 Consolidated Accom- Deputy Not later than the plishment of all Revenue Commissioners Chief, Planning 12th day of the Services (using the Division month following format in Annex E1) Commissioner each semester 3.2 Status Assessment Re- Deputy Commissioner Not later than the port of Revenue Services Commissioners 12th day of the and Divisions (using the Chief, Planning month following format in Annex E2) Commissioner Division each semester 3

Report Office/Person Submitted To Due Date Responsible Commissioner 3.3 Consolidated Accom- Chief, Planning Not later than the plishment of National Division 15th day of the month Office on KPIs (using following each the format in Annex E3) semester B. Evaluation of Office Performance Prepare Annual Office Performance Evaluation (using the format in Annex F) Activity Office/Person Submitted To Due Date Responsible 1.1 Annual National Office Assistant ACIR, Policy and Not later than the Performance Evaluation Commissioners Planning Service 18th day of the of the Divisions month after the end of the year 1.2 Annual National Office Deputy ACIR, Policy and Not later than the Performance Evaluation Commissioners Planning Service 18th day of the of the Revenue Services month after the end Commissioner of the year C. Documentation The Planning Division must be provided with a copy of all documents to be prepared and submitted by abovementioned office/person responsible as basis/input for next year's strategy map and priority programs to be recommended to MANCOM. D. Analysis of National Office KPIs Activity Office/Person Submitted To Due Date Responsible Commissioner 1. Prepare a Compilation of ACIR, Policy and Not later than the the Office Performance Planning Service 20th day of the Evaluation Report per month after the end Revenue Group of the year 2. Analysis Report on the result of accomplishment of KPIs 4

V. REPEALING CLAUSE This Order supersedes Revenue Memorandum Order Nos. 14-2009 and 21-2009 and all other issuances or portions thereof inconsistent herewith. VI. EFFECTIVITY This Order takes effect immediately. (Original Signed) JOEL L. TAN-TORRES Commissioner of Internal Revenue B-1 5