Compliance Framework for Special Class of BPOs

PAGCOR

Remote Operations and Ancillary Services Department Internet Gaming -- Licensing and Regulation Group

COMPLIANCE FRAMEWORK FOR SPECIAL CLASS OF BPOs

Revision No.: 0

Effectivity: APR 2 3 202s Document Code: ROASD-RF26009

April 23, 2026, shall remain in force and *Revision pertains only to the form, i.e. change of department name. All provisions, terms and conditions, table of offenses, as well as applicable penalties under the effect. Compliance Framework for Special Class of BPOs which was approved by the Board or

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EXECUTIVE SUMMARY

This Regulatory Framework for Special Class of BPOs (SCBPOs) establishes the policies, standards, and compliance requirements governing the operations of SCBPOs which are engaged in business process outsourcing providing support services to legitimate gaming operators abroad.

With the advent of Executive Order No. 74, which mandates the immediate ban on offshore gaming operations in the Philippines, this regulatory framework emphasizes the distinct nature of SCBPOs as non-gaming entities --particularly their specialized nature in providing customer support, information technology services, and back- office operations. This framework aims to ensure their activities are aligned with PAGCOR's regulatory objectives of transparency, accountability, and responsible gaming.

The framework outlines operational guidelines, employee movement protocols reporting obligations, and the penalties for non- compliance. It also sets forth the roles and responsibilities of SCBPOs in maintaining data privacy, adhering to labor and immigration laws, and cooperating with monitoring, regulatory reviews, and inspections.

By implementing this framework, PAGCOR seeks to strengthen oversight of SCBPOs, prevent misuse of BPO structures for unlawful activities, and promote ethical standards and operational integrity within the gaming support sector.

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TABLE OF CONTENTS

REGULATION 1. DEFINITION OF TERMS....

REGULATION 2.GENERAL PROVISIONS D

REGULATION 3. OPERATIONAL REQUESTS.

REGULATION 4: COMPLIANCE REQUIREMENTS ON MANPOWER.... .......6

REGULATION 5. ISSUANCE OF EMPLOYMENT REGISTRATION NUMBER(ERN)........ 8

REGULATION 6.IMPOSITION OF PENALTIES FOR VIOLATIONS... : 13

REGULATION 7. MISCELLANEOUS PROVISIONS ... .. 21

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REGULATION 1.DEFINITION OF TERMS

1. Accreditation is the authorization given by PAGCOR for the conduct of

SCBPO functions.

2. Application Fee refers to the amount paid by applicants for the processing of

their accreditation application. This fee is non-refundable and non- transferable.

3. Betting refers to the act of wagering money or something of value on the

outcome of an event or game, with the expectation of winning a return based on the result. It typically involves predicting the outcome of events such as sports games, races, or other contests, and the bettor risks a stake to win a prize or payout.

4. Customer Relations this includes providing customer service, addressing

inquiries or issues, and offering personalized experiences to enhance customer satisfaction. It also involves managing loyalty programs, rewards, and promotions to retain customers, as well as gathering feedback to improve services.

5. Legitimate Gaming Operators refer to operators of gaming activities that are

duly licensed in their respective jurisdictions. This includes both brick-and- mortar casinos and/or online gaming platforms.

6. License refers to the official authorization granted by a foreign government or

regulatory body to an online gaming or gambling entity to conduct business legally within that jurisdiction.

7. PAGCOR Monitoring Team (PMT) refers to a group of PAGCOR personnel

whose task is to monitor and enforce applicable regulations.

8. Service Agreement refers to the legal contract entered into by the SCBPO

and the licensed gaming operator in their respective jurisdiction, in which the former commits to provide SCBPO functions in support of the latter's gaming operations.

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9. Workforce refers to the total number of employees directly employed by the

company, including both foreign and Filipino staff, across all positions such as managerial, supervisory, and rank-and-file roles.

REGULATION 2.GENERALPROVISIONS

a. All SCBPOs shall comply with the rules and regulations of the Anti-Money

Laundering Council as clarified, implemented, and supervised by the PAGCOR Anti-Money Laundering Supervision and Enforcement Department (PASED). Non compliance, as determined by PASED, shall cause the imposition of the corresponding penalties as prescribed under Regulation 8 of this Regulatory Framework

b. For monitoring purposes, the SCBPO shall at all times allow the PMT assigned for

the purpose to inspect its premises and equipment being used in its operations.

c. Any change in, or any addition to the company's directors and officers, shall be

reported to Remote Services and Ancillary Services Department (ROASD) within thirty (30) calendar days from the occurrence of said change. In case of a new company director or officer, the SCBPO shall submit the corresponding Personal Disclosure Sheet (PDS) of each new member, together with a certified true copy of the updated General Information Sheet (GIS) with beneficial ownership page filed with the Securities and Exchange Commission. The new company director or officer shall also be required to undergo probity check1.

d.All SCBPOs shall comply with Republic Act 10173, known as the Data Privacy Act

of 2012, and its Implementing Rules and Regulations (IRR) as implemented and supervised by the Data Privacy Section - Information Security Division of the Information Technology Department (ITD).

e.AIl SCBPOs must comply with the submission of annual reportorial requirements

to be submitted not later than the thirty-first (31st) day of May of the following year:

1.Business Permit for the current year

2. Updated GIS duly received by the SEC; if a stockholder is also a corporation,

1 https://www.pagcor.ph/regulatory/pdf/offshore/Probity-Checking-Framework.pdf

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a copy of the latest GIS of said corporation should likewise be submitted

3.Updated PDS of all Directors with the following attachments:

I Copy of ID with address and three specimen signatures I. Barangay Certificate of Residency I Proof of Billing indicating address iv. Data Privacy Consent

4. Company Income Tax Return (ITR) duly filed with the Bureau of Internal

Revenue (BIR)

REGULATION 3.OPERATIONALREQUESTS

Section 1. Hybrid Work Arrangements

SCBPOs are allowed to implement a hybrid work arrangement subject to compliance with the following:

1. Only 40% of the workforce at a time is allowed to work from home; 2. Both foreign and Filipino employeesmay avail of the hybrid work arrangement.

Prior to implementation of the hybrid work arrangement, the SCBPO must submit the following:

1. Letter request addressed to the ROASD stating the commencement date of the

implementation; and 2. Names, addresses, and schedule of employees who will work from home

Prior to the expiration of the approved arrangement and effective dates, the SCBPO must secure another approval to continue with the hybrid work arrangement.

SCBPOs must ensure compliance with PAGCOR's rules and regulations. The approval of the hybrid work arrangement may be revoked upon finding of violations, without prejudice to imposition of administrative penalties.

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REGULATION 4: COMPLIANCE REQUIREMENTS ON MANPOWER

Section 1. Reportorial Requirements and Forms

Monthly Reports - to ensure adherence to the prescribed Filipino-to-foreign manpower ratio, the following reports shall be submitted to ROASD every fifth (5th) day of the month, covering all personnel movements from the previous month:

a. Manpower List Form (MLF) -- detailed list of employees that includes

essential information such the employees' nationality, date of birth, position, etc. This report shall be submitted in both .exe and signed/notarized .pdf formats. Employees in the manpower list shall be classified as follows:

1. Managerial 2. Supervisory 3. Non-Supervisory 4. Organic/Contractual

b. Manpower Monitoring Form (MMF) - contains the proposed manpower

count submitted by the SCBPO as well as the list of newly-hired and resigned employees from the previous month. This report shall be submitted in both .exe and signed/notarized .pdf formats.

To ensure proper documentation, reasons for resignation shall be classified into three (3) categories, to wit:

1. Voluntary Resignation 2.Termination (indicate the reason/s) 3. End of Contract

c.For foreign employees, a digital copy of the following documents must also be

submitted along with the reports:

1. Passport bio page 2.Alien Employment Permit 3.Visal ACR I-Card

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Other Employment-related Forms -- the following forms shall be submitted to ROASD, as necessary:

1.Additional Manpower Request Form (AMRF) - SCBPO shall use this form

to notify ROASD in the event of a newly approved additional site. 2.Employee Transfer Request Form (ETRF) -- this form shall be submitted to

if the SCBPO opts to transfer employees assigned from a cancelled site to another operational site. The list should also be accompanied by the amended ACR I-Cards of the foreign employees. The SCBPO shall also be the one responsible to inform the Bureau of Immigration of any changes in the circumstances of its foreign employees.

Section 2. Procedures of Submission of Reports and Request Forms

Monthly Reports

a. All reports and documentary requirements stated under Section 1 of this

regulation shall be e-mailed every fifth (5th) day of the month.

b. The report shall be assessed within five (5) business days from date of receipt

to determine whether the SCBPO has complied with the following:

1. The proposed manpower count/roster of employees previously submitted

as pre-operational requirement is reflected in the MMF. 2. Actual manpower count is equal to or less than the proposed manpower

count. 3. Foreign employees do not exceed the prescribed Filipino-to-foreign

workforce ratio.

c. The SCBPO will be notified via e-mail if there are noted discrepancies or

deficits in the submitted reports.

d.The SCBPO should submit the lacking requirements within three (3) business

days from receipt of the e-mail notification.

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Other Employment-related Forms

1. Employment-related forms such as AMRF and ETRF,shall be submitted to

ROASD within five (5) business days from receipt of the Notice of Approval. 2. ROASD shall evaluate the request within five (5) business days from date of

receipt. 3. SCBPO will be notified by ROASD via e-mail once the request has been

evaluated and approved.

REGULATION 5.ISSUANCE OF EMPLOYMENT REGISTRATION NUMBER (ERN)

Section 1.GENERAL GUIDELINES

A. Employment Registration Number (ERN) is given by PAGCOR through the

ROASD, which signifies that a person has been officially registered and granted the privilege to be employed in SCBPO.

1. An applicant who has completed the ERN application shall be assigned a

unique registration number. 2. The registration number shall be specific to each employee/applicant for ERN. 3.Employees with no valid ERN cannot be deployed for duty

B. All applications for ERN shall be coursed through the employer.

C. Employers have the duty to ensure that the documents pertaining to employees

ERN application may be made available to PAGCOR anytime for compliance verification and other purposes.

Section 2. COVERAGE

All personnel hired directly by SCBPO are required to secure an ERN

Section 3. EXCLUSION

Personnel not directly hired by the SCBPO -- such as security guards, drivers maintenance staff, and others of similar nature --- are excluded from securing an ERN.

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Section 4.QUALIFICATIONS OF ERN APPLICANTS

A. Be at least eighteen (18) years old at the time of application; B. Be favorably endorsed by the employer; and C. Have no criminal record.

Section 5.ERN FORMS

A. ERN Application Form (Form A) -- for new applicants B. ERN Renewal Form (Form B) -- for renewal C. ERN Compliance Authorized Representative Form (Form C)

Section 6.REQUIREMENTS FOR ERN APPLICATION AND RENEWAL

A digital copy of the following documents shall be submitted to ROASD:

A. For Filipino Employees 1.PSA-certified birth certificate 2.Valid NBI Clearance 3.Tax Identification Number (TIN) 4.2x2 I.D. photo (white background) 5.Medical Certificate

B. For Foreign Employees 1. Passport Bio page 2. Valid National Police Clearance 3. Valid work visa and permit as provided by existing laws, rules, and

regulations 4. Tax Identification Number (TIN) 5. 2x2 I.D. photo (white background) 6. Medical Certificate

C. Additional Requirements

1. A non-refundable application fee of One Thousand US Dollars ($1,000.00) per annum shall be charged for each foreign employee applying for or renewing an ERN.

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2. All foreign employees shall personally appear and undergo photo/ biometrics capture as part of both initial ERN accreditation, and ERN renewal.

Failure to appear for biometrics shall be a ground for non-processing or deferment of the ERN application.

Section 7.PROCEDURES IN THE PROCESSING OF ERN APPLICATION

A. SCBPO shall accomplish an ERN Compliance Authorized Representative Form

(Form C) to be submitted to ROASD via e-mail. The Authorized Representative will be the person responsible for ensuring the accuracy and completeness of applications to be submitted.

B. The Authorized Representative shall submit an ERN Application Form (Form A)

together with the digital copy of documentary requirements via e-mail;

C. ROASD -- Employment Licensing Section (ELS) will evaluate the application

within ten (10) business days from receipt of Form A with complete reguirements. ROASD-ELS shall coordinate with concerned agencies to verify the authenticity of the following documents:

i. Tax Identification Number ii. Police Clearance iii. NBI Clearance iv. Work Permit v. Alien Employment Permit

D. In cases of invalid/incomplete requirements, SCBPO shall be given seven (7)

business days to submit all the lacking documents.

E. For applications with valid and complete requirements, ROASD-ELS will assign

a registration number to each employee in the ERN application;

F. Once the application has been approved, SCBPO will receive an e-mail

notification containing the registration number issued to the applicant/s.

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Section 8.PROCEDURES FOR THE RENEWAL OF ERN

A. SCBPO shall accomplish an ERN Compliance Authorized Representative Form

(Form C) to be submitted to ROASD via e-mail. The Authorized Representative will be the person responsible for ensuring the accuracy and completeness of applications to be submitted.

B. The Authorized Representative shall submit an ERN Renewal Form (Form B)

together with the digital copy of documentary requirements via e-mail. The following renewal schedule shall strictly be followed:

1. For Filipino Employees -- Form B shall be submitted at least one (1) month

prior to expiration hereof.

2. For Foreign Employees -- Form B shall be submitted at least one (1) month

prior to expiration, provided that the foreign national's working visa and permit were also in the process of renewal with the Bureau of Immigration (BI) and the Department of Labor and Employment (DOLE).

C. ROASD-ELS will evaluate the application within 10 business days from receipt of

Form B with complete requirements. ROASD-ELS shall coordinate with concerned agencies to verify the authenticity of the following documents:

Tax Identification Number ii. National Police Clearance iii.NBI Clearance iv.Work Permit V. Alien Employment Permit

Section 9. VALIDITY -- the ERN issued to employees shall be valid until the expiration

of the SCBPO's accreditation, or up until the validity of the work visa/permit issued to foreign employee, whichever comes first.

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Section 10. GROUNDS FOR DENIAL OF APPLICATION - ROASD may deny an

application based on the following grounds.

R Falsification of submitted documentary requirements;l B Misrepresentation of facts and submission of fraudulently acquired

documents; C. Applicant has derogatory information.

SECTION 11. GROUNDS FOR REVOCATION - After issuance of ERN, ROASD may

revoke the same at any time if the following are proven:

A. Commission of a crime or offense, or any violation of prevailing laws,

rules, regulations, or issuances by said employee; B Falsification of submitted documentary requirements;l C. Misrepresentation or misdeclaration; D Violation of any pertinent and subsequent directives, issuance,

policies, rules and regulations.

SECTION 12. MONITORING AND COMPLIANCE A. ROASD shall conduct a periodic audit to determine the SCBPO's compliance with

manpower and licensing regulations:

i.To determine whether the SCBPO's employees have ERN; ii. To randomly check if the documents submitted for ERN application are

complete and kept in the employee's 201 file; iii. To randomly check whether the submitted documents to ROASD are the same

with the employee's 201 file; iv. To verify the manpower list at the time of audit; v. To verify accuracy of the reports submitted at the time of audit.

B. Compliance Monitoring and Enforcement Department -- Electronic Games (CMED-

EG) shall conduct a regular inspection to ensure compliance with the manpower and licensing regulations.

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REGULATION 6.IMPOSITION OF PENALTIES FOR VIOLATIONS

Section 2. Violations and Demerits

Based on the severity of the offense, ROASD may take appropriate action which may include the issuance of a Notice to Explain, Show Cause Order, Warning, Final Warning, Notice of Finel Penalty, Show Cause Order with Fine.

The Board of Directors (BOD) may impose higher fines than those stated in this section depending on the gravity of the violation. All suspension and cancellation orders should be approved by the BOD

a. Table of Violations

VIOLATION ENFORCEMENT MEASURES

The SCBPO's Owner/s, Director/s, and/or Upon commission of such violations, the following shall be imposed: COMMISSION 1st COMMISSION 2ND COMMISSION 3rd COMPLIANCE CONTINUED NON-

Managerial level is/arel charged of an offense in violation of anti- employee/s of - Forfeiture of performance bond in favor of the PAGCOR Cancellation of the Accreditation; and

gambling laws of the Philippines

Director/s, The SCBPO's Owner/s, and/or emplovee/s Of 2 Managerial level is/are convicted of any serious offense under any other

Falsification of the Iaw. SCBPO'sobtains accreditation materially misleading representation SCBPO documents/requirements false by the o0 a

submitted to PAGCOR

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Fraud, misrepresentation, or

5 in the conduct of its any other form of deceit

business of the accredited SCBPO

5 directly accepting bets from players gaming activities i.e. Engaging in offshore

involving cryptocurrency Promoting or advertising job mining and opportunities trading. spamming, or other activities that fall outside the authorized scope of the SCBPO's

Engaging operations. in illegal activities

following activities: The presence of the paraphernalia shall be involvementi equipment, prima facie evidence of in practices, illegal or

inside a. Presence sites; spamming the operating devices of

b. Presence unexplained and of

unaccounted numerous mobile phones and SIM

media accounts cards using social to transact/ communicate with

Philippines. customers within the

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c.Presence of or

pornography and other browsing Of

the similar illicit materials in workplace;

d. Presence of unlicensed firearms and

powered ammunitions or high- firearms;

e. Presence of various scripts which are not related to gaming support activities

falsified document/s to Submission of any

PAGCOR

this offense, a Upon commission of Warning and Notice of Demerit shall be

accredited Failure to operate by the SCBPO operation of issued. Continued non-

10 within a period of threel (3) months fromthe fifteen (15) days following the

issuance of its issuance of the

justifiable cause accreditation without Notice of Fine/Penalty shall warrant the

accreditation, cancellation of the unless otherwise approved by the BOD.

1 1 building, and from Preventing the PMT from entering the operating address starting from the gates or entrances of a Order Show Cause Show Cause Order with fine of $5,000.00 Suspension of accreditation the Cancellation of and forfeiture of Performance accreditation

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accessing all areas, cash deposit rooms, and other openings (PCD)

team to enter the Delaying inspection

operating sites or wait

12 provision, delay should to access any part of the operating site. For purposes of this for anyone's clearance Order Show Cause Order with fine Show Cause of $5,000.00 Suspension of accreditation the PCD and forfeiture of Cancellation of accreditation

mean a time lag of more than five (5) minutes

13 14 as but not limited to Preventing the taking of premises to document Refusing entry in areas inside the building such server rooms and stock rooms pictures or video by the inspection team of the Warning Warning $5,000.00 Fine of Fine $5,000.00 Of Suspension Suspension of accreditation accreditation of accreditation Cancellation of the PCD and forfeiture of accreditation and forfeiture of Cancellation of

the conduct of the PCD inspection

15 Failure to notify operations due to preventive/electrical PAGCOR regarding temporary shutdown Warning Fine of $5,000.00 Suspension of accreditation accreditation and forfeiture of Cancellation of

maintenance at least the PCD

implementation three (3) days prior to

16 17 other requirements as Failure of the SCBPO to comply with an order Failure of the SCBPO to submit documents, or may be prescribed by PAGCOR from PAGCOR. Warning/ Fine of Warning/ Fine of $5,000.00 $5.000.00 Fine of $10,000.00 Fine of $10.000.00 accreditation Suspension of Suspension of accreditation the PCD the PCD and forfeiture of accreditation and forfeiture of Cancellation of accreditation Cancellation of

Failure to cooperate with a PAGCOR- Warning/ Fine of Fine of Suspension of accreditation Cancellation of

accredited probity $5,000.00 $10,000.00 accreditation and forfeiture of checker and other the PCD

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government law enforcement agencies

19 Anti-Money Laundering Failure to comply with directives pertaining to $5,000.00 Warning/ Fine of Fine of $10,000.00 Suspension of accreditation and forfeiture of Cancellation of accreditation

and Terrorist Financing] Failure of SCBPO to the PCD

20 notify submit forms movement PAGCOR the regarding of required and its Warning/ Fine of Fine of $5,000.00 $10,000.00 Suspension of accreditation the PCD and forfeiture of Cancellation of accreditation

21 regulations, and other employees. Violations by SCBPO of policies, rules, issuances of PAGCOR $5,000.00 Warning/ Fine of Fine of $10,000.00 Suspension of accreditation the PCD Cancellation of accreditation and forfeiture of

22 Accreditation Certificates Tampering of PAGCOR $5,000.00 Warning/ Fine of $10,000.00 Fine of accreditation Suspension of accreditation Cancellation of and forfeiture of the PCD

Being found in Cancellation possession of the travel Show Cause of 23 documents of their Order with fine of accreditation

employees for no valid $10,000.00 and forfeiture reason. of the PCD

24 misdeclaration of the number of employees Failure to declare or Show Order with fine of $10.000.00 Cause of Cancellation accreditation and forfeiture

of the PCD

25 Refusing to provide access to their CCTV recording cameras/CCTV Show Order with fine of $10,000.00 Cause of Cancellation accreditation and forfeiture of the PCD

26 not declared to PAGCOR SCBPO offers its services to companies Order with fine of Show $10.000.00 Cause of and forfeiture of the PCD Cancellation accreditation

have employed SCBPO is found to Show Cause Cancellation of 27 undocumented and/or Order with fine of accreditation

improperly documented $10.000.00 and forfeiture foreign national/s of the PCD

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Labor law violations:

28 employee benefits labor standards such as working hours, overtime, minimum a. non-adherence wage, to or Fine of $10,000.00 Suspension of accreditation accreditation and forfeiture of the Cancellation of

employees without due c. non-payment process or valid reasons b terminating of PCD

mandatory contributions ROASD may issue additional list of offenses with corresponding penalties, as it may deem necessary.

C.Collection of Fines and Penalties

1.Upon issuance of a Notice of Fine/ Penalty, the SCBPO is given fifteen

(15) working days from receipt thereof to settle the equivalent cash penalty.

2. Requests for reconsideration of the Notice of Fine/ Penalty shall be

allowed within fifteen (15) working days from receipt of the Notice, subject to the BOD approval and compliance with the following requirements:

i. Letter of reconsideration specifying date of receipt and citing

reasons for the request; ii. Supporting documents; and iii. A non-refundable/ non-transferrable reconsideration fee of Five

Hundred US Dollars ($ 500.00).

3. In case no request for reconsideration is made and no reconsideration fee

has been paid within the allowable period, the Notice of Fine/ Penalty shall become final.

4.Once it has become final, ROASD shall notify the SCBPO of the forfeiture

of the equivalent cash penalty from the PCD, copy furnished Accounting Department (AD).

5.The SCBPO whose bond has been forfeited shall be required to replenish

the same within five (5) banking days from the date of forfeiture. Pending

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replenishment, all transactions of the SCBPO shall be deferred.

6. Continued non- replenishment of the bond for thirty (30) calendar days

from the issuance of the notice of forfeiture shall result in the suspension of accreditation.

d. Procedures in the processing of requests for reconsideration

1. All letters of reconsideration must be filed within fifteen (15) working

days from receipt of the notice of imposition of fine/penalty and/or other administrative sanction.

2.The ROASD shall resolve the request for reconsideration within fifteen

(15) working days from receipt thereof and payment of the reconsideration fee.

3. The SCBPO shall be furnished a copy of the resolution to approve or

deny the request.

4. Once denied, no further reconsideration shall be entertained. The

SCBPO shall be given seven (7) working days to settle the cash penalty, otherwise, the same shall be forfeited from the PCD pursuant to these regulations.

Section 3. Suspension and Cancellation of the Accreditation

a. The BOD, of its own accord, shall have the power to suspend an accreditation in the following instances:

1. The PAGCOR is satisfied that the accredited provider, or a person

holding a direct or indirect interest in the accredited provider, or a person holding a key function in the accredited provider, is not, or has ceased to be, fit and proper to hold such license; 2. The accredited provider has failed to comply with an order issued by

PAGCOR; 3. The accredited provider has failed to comply with one or more applicable

obligations in terms of any regulations or any other applicable law of the Philippines; 4.The accredited provider has failed to discharge financial commitments

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for its operations or the PAGCOR has reason to believe that such failure is imminent; 5. The accredited provider is in breach of laws or regulations at any time in

force for the prevention of money laundering and financing of terrorism; 6. Circumstances arise which, had they been present and known to the

PAGCOR at the time of issuance of the license, would have led the PAGCOR not to issue such accreditation; 7. The accredited provider has failed to pay in a timely manner any and all

amounts due to the PAGCOR; 8. The BOD, in its discretion, has determined that there is material and

sufficient reason for suspension of the accredited provider.

b. The BOD, of its own accord, shall have the power to cancel an accreditation in the following instances:

1. One of the grounds under Section 3 (A) of this regulation arises and the

BOD, in its discretion, determines that cancellation of the accreditation is the most appropriate measure; and 2. The BOD has suspended the accreditation in terms of Section 3 (A) of

this Regulation and, in the circumstances of the case, it becomes satisfied that the matter which led to the suspension cannot be rectified.

c. The suspension or cancellation of the accreditation shall not affect any liability of

the accredited provider for anything done or omitted to be done, or for any amounts due which may have already accrued before the date of suspension or cancellation.

d. Without prejudice to any applicable law, the liability of the accredited provider to

pay any applicable compliance contribution, gaming devices levy and, or gaming tax shall stop accruing during any period in which the accreditation is suspended: Provided that the accredited provider shall have no right to recover any applicable dues paid in advance.

Section 4. Cancellation of Accreditation

For cases when the BOD cancels an accreditation and orders the closure of an operating site and cessation of operations under these regulations, the following shal

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apply: 1. The accredited provider shall be perpetually banned from re-applying with

PAGCOR; 2. The original certificate/s issued to the accredited provider shall be surrendered

immediately to the ROASD upon accreditation cancellation. 3. The performance bond shall be applied to the outstanding obligations while the

remaining amount shall be forfeited in favor of the government.

Section 5. Request for Reconsideration

1. For cases when the concerned accredited provider files a request for

reconsideration on the cancellation of the previously granted accreditation, its operations shall remain suspended pending decision of the BOD 2. In meritorious cases when the BOD grants the request for reconsideration, the

accredited provider shall resume its operations only upon issuance of a Notice to Resume Operations.

REGULATION 7.MISCELLANEOUS PROVISIONS

Section 1.Repeal

All prior rules, regulations, and guidelines which are inconsistent with the provisions of these Regulations are hereby repealed or deemed modified accordingly.

Section 2. Separability Clause

If, for any reason, any provision of these rules is declared unconstitutional or contrary to law, the other parts, or provisions hereof which are not affected thereby shall continue to be in full force and effect.

Section 3. Effectivity

These rules shall become effective upon approval by the BOD. Upon its effectivity, these rules shall be applied prospectively to all accredited entities to the extent that they are applicable. Existing SCBPOs are given a period of up to three (3) months from approval within which to conform to the prescribed compliance requirements.

AGCOR REMOTE OPERATIONS AND ANCILLARY SERVICES DEPARTMENT COMPLIANCE FRAMEWORK FOR SPECIAL CLASS OF BPOS Page No. Rev. No. Efectivity Page 22 of 22 APR 2 3 2U25 0

Section 4. Amendment and Modification of the Framework

The BOD reserves the authority to amend, modify, revise, or supplement any provision of this Framework and its implementing guidelines. All such amendments shall take effect upon official approval and issuance by the BOD and shall automatically form part of this Framework, superseding any provisions that may be inconsistent with the approved changes.