PAGCOR Player Exclusion and the National Database of Restricted Persons Explained

The National Database of Restricted Persons (NDRP) is PAGCOR's system for recording persons who are barred from Philippine gaming venues. Under PAGCOR's player exclusion framework, a person may be placed on the NDRP through self-exclusion, family-initiated exclusion, or licensee-emanating exclusion. Once recorded, the person is treated as a restricted person and may be denied access to gaming operations. The NDRP is maintained alongside the Personal Disclosure Statement (PDS) system, and both are accessed by licensees and authorized users through dedicated PAGCOR portals.

What the National Database of Restricted Persons is

The NDRP is the official registry where PAGCOR records player exclusions. It is not a public list; access is limited to authorized users such as licensees, Casino Filipino branches, and PAGCOR personnel with enrolled accounts.

PAGCOR's October 26, 2023 memorandum to all licensees, Casino Filipino branches, and satellite operations describes the NDRP as one of two systems — together with the Personal Disclosure Statement (PDS) — that were upgraded in response to cyberattacks on government sites. The upgraded systems were deployed on November 9, 2023 at 2:00 p.m., replacing the older portal at praxithea.pagcor.ph.

The new access points are:

• https://NDRP.pagcor.ph for the National Database of Restricted Persons
• https://PDS.pagcor.ph for the Personal Disclosure Statement system

Existing passwords were still recognized by the new URLs, but users were required to reset their passwords between November 9 and November 19, 2023. Old passwords were deactivated by November 20, 2023 at 2:00 p.m.

The three types of player exclusion

PAGCOR's published data on player exclusions, covering September 2013 to December 31, 2024, classifies exclusions into three types:

• Self-exclusion — the player requests exclusion from gaming.
• Family-initiated exclusion — a family member initiates the exclusion.
• Licensee-emanating exclusion — the exclusion originates from a licensee.

From 2013 through 2024, the NDRP recorded 3,330 total exclusions: 1,348 self-exclusions, 1,908 family-initiated exclusions, and 74 licensee-emanating exclusions. Family-initiated exclusions are the largest category, while licensee-emanating exclusions are the smallest.

The same dataset shows 2,332 expired exclusions and 998 existing exclusions as of December 31, 2024. This distinction matters: an exclusion recorded in the NDRP is not necessarily permanent. Expired entries are tracked separately from existing ones, which means a person whose exclusion has lapsed is no longer counted among the existing restricted persons.

How authorized users access the NDRP

Access to the NDRP is account-based. Users log in at https://ndrp.pagcor.ph using a user ID and password, tick the terms and conditions checkbox, and enter a captcha.

Once inside, the system provides functions including Guest Inquiry, Advance Search, Search Record, Recently Excluded, Lifted Gallery, Exclusion Gallery, and GEI Holders. These functions allow authorized users to check whether a person appears in the database and to review exclusion records.

Password resets follow a self-service module. After logging in, the user clicks their name on the upper left side of the webform, opens the User Profile, and clicks the KEY button to change the password. The password requirements are:

• Both upper and lower case characters
• At least one numeric character
• At least one special character
• At least 10 characters in length
• Must not be related to the user, such as a family name or given name

Users not yet enrolled in the NDRP must coordinate with the Gaming License Development Department (GLDD) for enrollment.

How the PDS system differs from the NDRP

The Personal Disclosure Statement (PDS) is a separate system at https://pds.pagcor.ph. It uses the same login pattern — user ID, password, terms and conditions checkbox, and captcha — but password changes are made through the My Accounts section of the PDS dashboard rather than through a user profile.

Both systems were upgraded at the same time and for the same reason: to address concerns arising from cyberattacks on government sites. For inquiries, PAGCOR directs users to its Responsible Gaming contact at telephone number 8522-0299 local 5021 or email ResponsibleGaming@pagcor.ph.

Frequently asked questions

What is the National Database of Restricted Persons in PAGCOR? It is PAGCOR's registry of persons excluded from gaming, covering self-exclusions, family-initiated exclusions, and licensee-emanating exclusions. Authorized users access it at https://ndrp.pagcor.ph.

How many players are in the PAGCOR exclusion database? As of December 31, 2024, the NDRP recorded 998 existing exclusions, with 2,332 expired exclusions since September 2013. The cumulative total of recorded exclusions from 2013 to 2024 is 3,330.

Who can request a player exclusion in the Philippines? Based on PAGCOR's exclusion categories, an exclusion may be initiated by the player (self-exclusion), by a family member (family-initiated), or by a licensee (licensee-emanating).

Practical takeaways

• The NDRP is PAGCOR's registry of restricted persons and is accessed at https://ndrp.pagcor.ph; the PDS system is at https://pds.pagcor.ph.
• Exclusions fall into three types: self, family-initiated, and licensee-emanating.
• As of December 31, 2024, there were 998 existing exclusions and 2,332 expired exclusions in the NDRP.
• NDRP access is limited to enrolled users; enrollment is coordinated with the Gaming License Development Department.
• Password resets require at least 10 characters with upper and lower case letters, a number, and a special character.

Primary sources

The rules discussed above are drawn from the following PAGCOR issuances, embedded here in full for your reference.

National Database of Restricted Persons (NDRP) and Personal Disclosure Statement (PDS) SystemsOpen in Law LibraryDownload PDF

Data on Player Exclusion (as of December 31, 2024)Open in Law LibraryDownload PDF

This article is general information and not legal advice. For your specific situation, consult a lawyer or ask ASG Legal AI.