Administrative Order No. 0002 s. 2026

Bangsamoro Autonomous Region in Muslim Mindanao Bangsamoro Government Center, Governor Gutierrez Avenue, Rosary Heights VII,Cotabato City 9600 OFFICE OF THE CHIEF MINISTER Remthlie uf the Alhilippines

ADMINISTRATIVE ORDER NO. 0 0 0- 2 Series of 2026

ADOPTION OF THE COMMUNITY MONITORING AND ACTIONABLE CONCERNS

TRACKING SYSTEM (CM-ACTS) AS A FEEDBACK MECHANISM IN THE BANGSAMORO GOVERNMENT

integrity, accountability, and sound management of public affairs and property, and to WHEREAS, Republic Act No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, affirms the State's policy to uphold

institutionalize effective measures that ensure the efficient and timely delivery of government services;

13, declares that "The Bangsamoro Government, in pursuit of moral governance, shall maintain honesty, integrity, transparency and accountability, participation in governance, and take positive and effective measures against graft and corruption"; WHEREAS, Section 3(i), Introductory Provisions of the Bangsamoro Administrative Code No

WHEREAS, in promotion of these principles, the Community Monitoring and Actionable Concerns Tracking System (CM-ACTS) was developed and officially launched on January 23 Bangsamoro Autonomous Region in Muslim Mindanao (BARMM), and strengthening communication between the Bangsamoro people and their government; 2023 as a digital platform aimed at advancing the community feedback mechanism in the

the 8888 Citizens' Complaint Center; WHEREAS, the Office of the Cabinet Secretariat (OCS) supervises the CM-ACTS and manages

NOW, THEREFORE, I, ABDULRAOF A. MACACUA, Chief Minister of the Bangsamorc Autonomous Region in Muslim Mindanao, by virtue of the powers vested in me by law, do hereby order:

Tracking System. The Community Monitoring and Actionable Concerns Tracking System (CM-ACTS) is hereby adopted as the primary feedback mechanism in the Bangsamord Section 1. Adoption of the Community Monitoring and Actionable Concerns

Autonomous Region in Muslim Mindanao (BARMM) to address public grievances and service-related concerns and to ensure the prompt and appropriate action on issues raised to the regional government.

Information Office (BIO), and the Bangsamoro Information and Communications Technology Office (BICTO). The TWG shall be responsible for ensuring the effective operation, maintenance, and continuous improvement of the CM-ACTS platform. of the Cabinet Secretariat (OCS), Information and Communications Office (ICO), Bangsamoro (TWG) for the CM-ACTS is hereby created, to be composed of representatives from the Office Section 2. Creation of the Technical Working Group. A Technical Working Group

and agencies (BMOAs) shall include CM-ACTS information and access links on their official Section 3. Promotion and Public Engagement. All Bangsamoro ministries, offices,

social media pages and websites to promote and increase the visibility of the system, and to encourage public utilization.

information drives, media campaigns, and other related promotional activities for the CM- Office (ICO), and the information and communications units of the BMOAs shall assist in ACTS. The Bangsamoro Information Office (BIO), the Information and Communications

resolution of issues and concerns addressed to their respective offices through the CM-ACTS. who shall serve as the focal person responsible for facilitating and coordinating the Section 4. Focal Web Managers. The BMOAs shall designate a Focal Web Manager

establish a recognition mechanism for offices that demonstrate outstanding responsiveness and efficiency in addressing concerns. shall monitor the real-time processing of complaints received through the CM-ACTS and may Section 5. Monitoring and Recognition. The Office of the Cabinet Secretariat (OCS)

effect. unconstitutional, the remaining provisions not affected thereby shall remain in full force and Section 6. Separability Clause. If any provision of this Order is declared invalid or

inconsistent with this Order are hereby repealed, amended, or modified accordingly. Section 7. Repealing Clause. All executive orders, rules, regulations, or parts thereof

Section 8. Effectivity. This Order shall take effect immediately.

DONE in the City of Cotabato, this I2+h day of FebyWaY_ 2026.

ABDULR . MACACUA

Chief Mihist OY

CM-B S-R

B

Datc :13. FEB 2026

Time:10:00

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