RMO No. 11-2015 — Prescribes the use of Quality Management Manual for the ISO 9001:2008 Certification of Revenue District Offices

BUREAU OF INTERNAL REVENUE REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE Quezon City FECORES N REX J 4:3 EY YM GUN S . N

June 19.2015

REVENUE MEMORANDUM ORDER NO. /1- 3015

SUBJECT Prescribes the Use of Quality Management Manual for the iS0 9001:2008

Certification of Revenue District Offices (RDOs)

TO * All Internal Revenue Officials, Emplovees and Others Concerned

for a Quality Management System where the Bureau aims to enhance customer satisfaction improvement. Quality Management System. IS0 9001:2008 is a standard designed to specify requirements through the effective application of the system, including processes for continual business "A" for the ISO 9001:2008 Certification of RDOs that aims to establish. implement and maintain a quality management system in conformity with the standard of IS0 9001:2008 This Order is issued to prescribe the use of the Quality Management Manual (Annex

regard to different aspects of business registration to deliver quality services and to improve internal and external stakeholders' satisfaction. The manual contains the basic policies. objectives and guidelines set by the Bureau with

use this manual for the implementation of a uniform, consistent and standardized Business Registration Processes within their respective offices. All concerned district offices that will undergo the said certification are directed to

Commissioner cf internal Revenue KIM S. JACINTO-HENARES

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