Responsible Gaming Reminder

Philippine Amusement and Gaming Corporation

PAGCOR

BAGONG PILIPINAS

September 11,2025 MEMORANDUM

TO ALLLICENSEES/OPERATORS

GAMING SYSTEM ADMINISTRATORS

FROM THE ASSISTANT VICE PRESIDENT Gaming Licensing and Development Department

SUBJECT: RESPONSIBLE GAMING REMINDERS

In line with our joint pursuit in providing a safe and responsible gaming environment

include the following, among others: to our customers, we would like to enjoin and remind our licensees and operators to intensify responsible gaming efforts in your respective facilities/sites. This would

Maintaining access to the National Database for Restricted Persons (NDRP) by authorized personnel only, to ensure that information is handled with integrity and accountability;

access to playing; Ensuring that banned persons are not able to enter the gaming facility or have

Implementing more prudent verification processes in knowing your customer, membership application/renewal, and claiming of prizes, among others;

Ensuring the availability of dedicated personnel and information on

Exclusion/Banning, treatment and rehabilitation centers, support groups, and Responsible Gaming, should there be queries or concerns, such as the like.For moredetails, you may also refer to www.pagcor.ph/regulatory/responsible-gaming.php;

Immediate reporting of incidents and activities deemed detrimental to or compromises the integrity of the operations or the industry.

implement their Responsible Gaming programs in accordance with the foregoing All licensees and operators are further urged to review, reinforce, and strictly directives and the Responsible Gaming Code of Practice

MET Live Building, Central Business Park I-A, Macapagal Boulevard cor. EDSA Extension, Pasay City I 300

(02) 8521-1542 / (02) 8522-0299 / (02) 8522-1357 /Website: www.pagcor.ph

Kindly ensure the prompt cascading of these instructions to all concerned units and personnel for immediate and consistent implementation

We would appreciate receiving a compliance report detailing the measures undertaken pursuant hereto, within fifteen (15) days from receipt of this Notice

Thank you for your continued cooperation.

AAMWYC MA.VINA CLAUDETTE P.OCA

CC The Senior Vice President, LBO-LRG The Assistant Vice President, EGLD The Senior Vice President, SMC The Vice President, MEG Committee Chairman, RG Committee of Assessors

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