pagcor_manual

Gaming Employment License Manual Version 4.0

PAGCOR

Licensing and Regulatory Group Gaming Licensing and Development

Department

GAMING EMPLOYMENT

LICENSE MANUAL

Rev. No.: 4 Effectivity: JAN 3 1 2024

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MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 202L

EXECUTIVE SUMMARY

The Gaming Licensing and Development Department (GLDD) focusc on the

issuance of Gaming Employment Licensee (GEL) to all gaming employees

The Licensees/Gaming Operators shall secure GEL for their respective employees before deployment. Also, Licensees/Gaming Operators should not hire/deploy employees listed in the Terminated Employees Database (TED) and National

Database of Restricted Persons (NDRP) under the licensee-emanating exclusion.

To ease the processing of GEL, GLDD provides the GEL, TED, and NDRP online systems, to guarantee seamless access by the Licensees/Gaming Operators for GEL application and renewal, and verification of restricted persons, respectively.

The Department ensures that PAGCOR and its Licensees comply with the GEL

policies and guidelines through regular conduct of Compliance Verification.

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PAGCOR Gaming Licensing and Development Department Effectivity MANUAL Rev. No. AN_3 1 2024 4

TABLE OF CONTENTS

GENERAL GUIDELINES 4 SECTION 01: RULES 6

SECTION 02: RESPONSIBILITY CENTERS 7 SECTION 03: NEW GAMING EMPLOYMENT LICENSE (GEL) 9 SECTION 04: RENEWAL GAMING EMPLOYMENT LICENSE (GEL) 14 SECTION 05: UPDATE OF EMPLOYEE INFORMATION 19

SECTION 06: REPORTS 20 SECTION 07: REVOCATION OF GEL .: 21 SECTION 08: SUSPENSION OF GEL ... 23 SECTION 09: CANCELLATION OF GEL 24 SECTION 10: REINSTATEMENT OF GEL 25 SECTION 11: NON-COMPLIANCE 26 SECTION 12: COMPLIANCE VERIFICATION .. 29 SECTION 13: HELPDESK 30

ANNEXES ANNEX A: CLASSIFICATION OF GEL HOLDERS 31 ANNEX B: CLASSIFICATION MATRIX 32 ANNEX C: TERMINATED EMPLOYEE DATABASE .. 33 ANNEX D: RESPONSIBLE GAMING 35 ANNEX E: GEL FORMS 36 ANNEX F: GEL NOTICES 50 ANNEX G: GEL ONLINE SYSTEM . 52 ANNEX H: MEMORANDUM OF THE OFFICIAL PAGCOR OPEX ACCOUNT 55

ANNEX I: TEMPORARY GAMING PERMIt .. 56 ANNEX J: EMPLOYEE'S HANDBOOK 58

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity [JAN 3 1 2024

DEFINITION OF TERMS

PAGCOR or Philippine Amusement and Gaming Corporation

refers to the regulatory organization forming and implementing policies for

gaming establishments.

GLDD or Gaming Licensing and Development Department

the regulatory arm of PAGCOR tasked to issue GEL to employees of all

PAGCOR operated and regulated gaming establishments.

GEL or Gaming Employment License

refers to an authorization issued by the Philippine Amusement and Gaming Corporation (PAGCOR) through the Gaming Licensing and Development Department (GLDD) granting a person the privilege to be employed as a gaming employee within the Philippine jurisdiction.

Employer or Licensee

refers to a legal entity duly authorized by PAGCOR to operate a gaming facility.

NDRP

refers to the National Database of Restricted Persons, an online system which

maintains the list of restricted/excluded personalities.

TED or Terminated Empioyees Database

refers an online system of terminated employees charged with just causes.

Active Gaming Employment License (GEL)

refers to a license that is not revoked, suspended, cancelled, or expired.

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ManuaL Rev. No. 4 PAGCOR Gaming Licensing and Development Department EffectivityJ A N 3 1 2024

GENERAL GUIDELINES

The "Gaming Employment License" or "GEL", is an authorization issued by Philippine Amusement and Gaming Corporation (PAGCOR) granting a person the privilege to be employed as a gaming employee within the Philippine jurisdiction. It is a pre employment and continuing requirement for employment in any gaming establishment in the country, where no employer shall hire and/or keep an individual employed

without an active Gaming Employment License (GEL).

Prior to hiring and/or signing of employment contract, the employer must ensure that the personnel who are directly involved in the gaming operations possess an ACTIVE GEL.

The following MUST apply for GEL:

1. Regular or contractual employees hired by the employer, outsourced personnel

or those hired through employment agencies whose services are shared between gaming and non-gaming operations. 2. Outsourced personnel or those hired through employment agencies whose

tasks/functions require handling of or direct contact with gaming equipment

paraphernalia, casino cash, chips, tokens, such as, but not limited to, dealers,

slot machine technicians, slot machine attendants, cashiers, bingo ticket

sellers, callers, gaming assistants, etc. 3. Consultants who have participation and/or involvement in the gaming

operations.

The following need NOT to apply for GEL:

1. Regular or contractual employees of the Licensee, outsourced personnel or

those hired through employment agencies whose position titles and/or job descriptions are clearly having no gaming operations involvement as certified by Licensee. 2. Personnel who are not direct hires of the employer

a. Staff of concessionaires

b. Hotel staff, and/or personnel

Licensee with gaming and hotel organization that are combined in one corporate

entity must submit an undertaking that the Licensee as employer will require such hotel employees who will be re-assigned to gaming operations will obtain GEL prior to assumption of a gaming position.

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

c. Drivers d. Maintenance / Utility personnel e. Security guards and, f. and others alike whose position titles and/or job descriptions are clearly

having no gaming operations involvement. Licensee must submit a certification stating the specific position titles of employees and their job descriptions which are clearly have no gaming involvement. 3. Suppliers and/or contractors of the Licensees that provide gaming equipment

and paraphernalia as well as installation, inspection, repair, and maintenance

services of equipment. 4. Regular or contractual employees of the Licensee, outsourced personnel or

those hired through employment agencies who have applied for a Temporary Gaming Permit.

Validity:

1. The GEL number is non-transferable. Only the person to whom the license has

been issued is eligible to use the license. 2. The GEL of the employee of a Licensee shall be valid for three (3) years

reckoned from the date of birth of the holder. 3. PAGCOR employees' GEL shall be valid indefinitely, unless sooner

suspended, revoked, or cancelled.

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SECTION 1: RULES

(a) All applications, renewals, reinstatement, revocation, and suspension for GEL

must be coursed through the prospective employer or the employer. (b) The employer must ensure that the required qualifications and documents for GEL

are correct and valid during the time of application/renewal and must be properly file in a subfolder in the employee's 201 file. The documents must be available to

PAGCOR anytime. (c) The employer shall pay PAGCOR the GEL application/renewal fee/s and penalties

on behalf of its employee/s. Fees are non-refundable and non-transferrable. All

fees must be Philippine currency. (d) The employer shall comply with requested certifications, communications, forms.

letters, reports, etc. for reasons PAGCOR deems needed for the compliance of

GEL, such as, but not limited to documents, identification cards, proof of payment. receipts and alike. (e) Employees without an active GEL cannot be deployed for duty. (f) The employer must issue monthly notices to its employees (i.e., through email

blasts, text brigade, memoranda, posters, or other media) to remind them that their GEL must be active while they are employed. (g) Failure to comply with rules and guidelines will be subject for penalty. Refer to

Section 11 for the Table of Penalties. All fees are in Philippine currency. Penalties

imposed to the employer/licensee must be settled on or before the specified period.

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity jAN 3 1 2024

SECTION 2: RESPONSIBILITY CENTERS

1. For Employers

The Employer must designate personnel/s to perform specific functions. Contact

details (i.e., mobile number, email address, office number and the like) of the

designated personnel/s must be provided. Any changes must be promptly advised.

The table below enumerates the function of each designation. All designated personnel should be accompanied with an approved GEL form of PAGCOR. See Annex E, GEL Form A and B

DESIGNATION FUNCTION/S

Authorized Signatory reports to be submitted to PAGCOR relative to the Signs all certifications, communications, forms, letters, and

compliance GEL

GEL Liaison Will serve as PAGCOR's contact person and task: Officer 1. Ensures the GEL Manual are observed and

implemented 2. Will serve as PAGCOR's contact person for GEL 3. Receives monthly SOA/Invoice 4. Updates payment information 5. Sends Proof of Payment to PAGCOR 6. Ensures printing of GEL on company ID 7. Ensures that applicant is not a banned person under

Licensee - Emanating Exclusion Order 8. Ensures that applicant is not a Terminated Employee

9. Tag resigned employees in the Online System 10. Keeps GEL sub-folder of employees updated for just cause.

11.Submits to PAGCOR required GEL reports 12. Application/renewal of GEL 13.Authorized user of PAGCOR Systems relative to

GEL (NDRP, TED, GEL)

Alternate GEL Performs function/tasks of the Liaison Officer in his/her Liaison Officer absence

The Employer must also submit master list of positions (including executive

positions) with ciassification, See Annex E, GEL Form C. Description of

classification matrix presented in Annex A and Annex B, respectively, may be

used as guide. PAGCOR reserves the right to validate and evaluate positions in

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

case of discrepancies in classification of positions, and to sustain or change

classification based on the review.

The employer shall require the designated GEL Liaison Officer and his/her alternate to fill out and submit the required GEL Forms. See Annex E, GEL Form

A and B

2. For Employees

Employees/applicants are held responsible for the information provided in the GEL

system.

All information provided is considered PAGCOR's property and PAGCOR has the

right to use the information for any legal purpose it may serve.

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department EffectivityJAN 3 1 2024

SECTION 3: NEW GAMING EMPLOYMENT LICENSE (GEL)

1. Requirements:

The employer must ensure that the applicant has submitted the following

requirements: a. Birth Certificate

Certified true copy issued by the Philippine Statistics Authority

(PSA) or its foreign counterpart Applicant must be at least 21 years old during the time of

application b. NBI Clearance

- Must be valid at the time of submission (1 year validity)

Must clearly indicate the exact name No derogatory record or no record on file as indicted under

"Remarks". The licensee may, at its discretion, endorse the application for GEL of an applicant, notwithstanding said derogatory record, provided the offense/s for which the employee is involved is not any of the offenses/causes for termination of GEL as enumerated in Annex C

c. Medical Certificate

- Must be valid at the time of submission (6 months validity)

- Must clearly indicate the exact name - Fit to work specified under "Remarks", which is duly signed by the

attending physician with the physician's license number from an appropriate medical institution authorized by the government d. Drug Test (optional, if reguired by the employer)

- Must be valid at the time of submission (6 months validity)

Must clearly indicate the exact name

Negative as indicted under "Remarks" from an authorized drug

testing center by the government e.Photo (2 x 2 inches)

Must be taken within the last six (6) months Must be in color

Must face the camera in the photo

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Additional mandatory documents for Executive/Managerial Positions, if the applicant is a former Executive/Manager from previous gaming employer and is applying within one (1) year from separation in another

gaming employer: f. Certification from previous Employer, attesting to the fact that a) the

applicant is not bounded by any restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent the applicant form working for another licensee OR b) former employer is waiving the effectivity of such applicable restriction. Without the certification, the GEL of employee holding the executive or managerial position shall be deemed suspended for a period of one (1) year form the

date of separation. Additional mandatory documents for foreigners: g.Copy of Valid Passport (From Country of Origin)

- Must be valid at the time of submission - Must clearly indicate the complete name, date of birth, and

nationality h. Employment Permit issued by the Department of Labor and Employment

(DOLE)

Must be valid at the time of submission

Must clearly indicate the exact name i. Working Visa issued by the Bureau of Immigration and Deportation (BID)

- Must be valid at the time of submission

- Must clearly indicate the exact name After receiving and verifying the complete requirements for GEL application, the employer will provide the applicant a copy of GEL Form D, (See Annex E) for the applicant to accomplish and submit to the employer. Employer files the document together with the other GEL application requirement in a subfolder in the employee's 201 file.

2. Endorsement

a. The employer must endorse all application/s. GEL Form E, (See Annex E) b. The employer must ensure that all application has no existing Active

Suspended, or Revoke GEL at the time of endorsement.

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PAGCOR Gaming Licensing and Development Department Effectivity MANUAL Rev. No. JAN -3 1 2024 4

c. It is the responsibility of the employer to review, check, and verify at the time

of endorsement that:

Received and has on file the complete requirements listed under

Section 3.A, including the certification from the previous gaming

employer of the executive or manager.

Verified that the applicant's name is not included in the list of

Licensee-Emanating Excluded Persons. Verified that the applicant's name is not included in the list of

terminated employees by PAGCOR or any licensee for just cause. See Annex C. Understand the Responsible Gaming Code of Practice (Executives are exempted on this requirement) 3. Procedure

a. The employer receives and has on file the complete documentary

requirements, including certifications, communications, forms, letters, and reports, if any, relative to GEL. b. The employer verifies that the applicant's name is not included in the list of

Licensee-Emanating Excluded Persons. c. The employer verifies that the applicant's name is not included in the list of

terminated employees by PAGCOR or any licensee for just cause. d. The employer shall prominently indicate the GEL number of the employee

in his/her Company ID not later that one (1) month after issuance of GEL. 4.Payment of Fees

a. Fees

i. For Licensee:

CLASSIFICATION AMOUNT

Executive 5,000.00

Managerial 3,000.00

Supervisory 1,500.00

Rank and File 1,000.00

For definition per classification, See Annex A.

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 12024

ii. For PAGCOR:

- Employees are exempted from GEL fees

b. Procedure (for Licensee only)

A monthly payment invoice will be made available for the employerlicensee every 20th day of the month, this serves as the

Statement of Account which will be the basis for payment. Cut-off for application is 12 midnight on the 19th day of every month. - It is the responsibility of the employerllicensee to check and monitor

the Statement of Account. The employerllicensee must deposit the exact amount to

PAGCOR's bank account (Landbank of the Philippines PAGCOR OPEX Acct. No. 3402-1036-70) before the 10th day of the following month. The amount to be deposited must be the exact

amount stated in the Statement of Account (SOA). All payments made that are below the amount stated in the SOA will not be processed. All fees are in Philippine currency. See Annex H Only one (1) deposit slip must be posted as payment for a single Statement of Account. Arrangements for the individuals' payment to the employer or

latter's subsidy shall be an internal employer-employee arrangement. Payments will be officially acknowledged by PAGCOR only after

the full details are posted and confirmed.

i For Posting

The employer must submit the details of payment to

PAGCOR through email at GELAdmin@pagcor.ph

indicating the Date of Deposit, Bank Name, Bank Branch, Amount, Cash/Check Number, etc. along with

an attached copy of the validated bank deposit slip on

or before the 10th day of the following month

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Ii For Verification

The proof of payment must be properly submitted to

PAGCOR through email at GELAdmin@pagcor.ph The details of the posted payment will be endorsed to

the Fund Management Department (FMD) of PAGCOR for verification and preparation of Official Receipt (OR) jii For Confirmation

- The issued Official Receipt indicates the confirmation

of payment for the Statement of Account All unclaimed ORs issued in the current calendar year

will be safekept by PAGCOR until the end of January of the following year. Thereafter, PAGCOR will not be accountable for unclaimed ORs. In case the Licensee disputes PAGCOR's computation of GEL

fees, the employer shall remit the said fees to PAGCOR, under

protest. Oniy upon remittance under protest will PAGCOR commence the processing of reconsideration or reconciliation

of the disputed fees. Failure by the employer to remit the disputed GEL fees will be considered material breach of thel

conditions of their License to Operate. Failure to remit the payment within the prescribed period will be

subject for penalties. Interest computed for the penalties will be billed thereafter.

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MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity IAN 3 1 224

SECTION 4: RENEWAL OF GAMING EMPLOYMENT LICENSE (GEL)

1. Requirements:

The application for renewal must be filed within the grace period of thirty (30) days before up to thirty (30) days after expiration of the license.

GEL not renewed within the grace period, amount to be collected will be the fee for new application as listed in section 3.4.a. Employees with expired GEL

cannot be deployed for duty.

The employer must conduct training and/or lectures on Responsible Gaming for the employee, ensuring that the employee attends at least one (1) before the GEL is endorsed for renewal. (Executives are exempted on this

requirement)

Local (Filipino) employees/applicants are not required to submit new documents except those transferring from one employer/licensee to another.

Foreign employees/applicants must submit new required documents and must

be valid during the time of application.

a. Birth Certificate

Certified true copy issued by the Philippine Statistics Authority

(PSA) or its foreign counterpart Applicant must be at least 21 years old during the time of

application b. NBI Clearance

- Must be valid at the time of submission (1 year validity)

- Must clearly indicate the exact name - No derogatory record or no record on file as indicted under

"Remarks" The licensee may, at its discretion, endorse the application for GEL of an applicant, notwithstanding said derogatory record, provided the offense/s for which the employee is involved is not any of the offenses/causes for termination of GEL as enumerated in Annex C.

c. Medical Certificate

Must be valid at the time of submission (6 months validity) Must clearly indicate the exact name

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Fit to work specified under "Remarks", which is duly signed by the

attending physician with the physician's license number from an appropriate medical institution authorized by the government d.Drug Test (optional, if required by the employer)

Must be valid at the time of submission (6 months validity) Must clearly indicate the exact name Negative as indicted under "Remarks" from an authorized drug

testing center by the government

e.Photo (2 x 2 inches)

- Must be taken within the last six (6) months

Must be in color Must face the camera in the photo

gaming employer: f. Certification from previous Employer, attesting to the fact that a) the

applicant is not bounded by any restrictive covenant or contractual

stipulation (i.e., non-compete clause) that would legally prevent the applicant form working for another licensee OR b) former employer is waivingthe effectivity of such applicable restriction. Without the

certification, the GEL of employee holding the executive or managerial position shall be deemed suspended for a period of one (1) year form the

date of separation. Additional mandatory documents for foreigners:

g.Copy of Valid Passport (From Country of Origin)

Must be valid at the time of submission

Must clearly indicate the complete name, date of birth, and

nationality h. Employment Permit issued by the Department of Labor and Employment

(DOLE)

Must be valid at the time of submission

Must clearly indicate the complete name i. Working Visa issued by the Bureau of Immigration and Deportation (BID)

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PAGCOR Gaming Licensing and Development Department Effectivity [JAN 3 1_2024

Must be valid at the time of submission - Must clearly indicate the complete name After receiving and verifying the complete requirements for GEL

application, the employer will provide the applicant a copy of GEL Form

D, (See Annex E) for the applicant to accomplish and submit to the

employer. Employer files the document together with the other GEL

application requirement in a subfolder in the empioyee's 201 file.

2. Procedure

a. The employer must endorse all renewal/s within thirty (30) days before up

to thirty (30) days after expiration of the license. GEL Form E, (See Annex

An employee with an expired GEL (beyond 30 days) must be directed to PAGCOR for personal application along with his/her GEL required documents at PAGCOR Corporate Office.

b. The employer receives and has on file the complete documentary

requirements, including certifications, communications, forms, letters, and

reports relative to GEL. c. The employer verifies that the applicant's name is not included in the list of

Licensee-Emanating Excluded Persons.

d. The employer verifies that the applicant's name is not included in the list of

terminated employees by PAGCOR or any licensee for just cause.

e. The employer shall prominently indicate the GEL number of the employee

on his/her Company ID not later that one (1) month after issuance of GEL

3. Payment of Fees

a. Fees i. For Licensee:

CLASSIFICATION before up to 30 days after (renewal/s within 30 days expiration of the license) AMOUNT days after expiration of (renewal/s beyond 30 AMOUNT the license)

Executive 4,000.00 5,000.00

Managerial 2,400.00 3,000.00

Supervisory 1,200.00 1,500.00

Rank and File 800.00 1,000.00

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ii. For PAGCOR:

- Employees are exempted from GEL fees.

b. Procedure (for Licensee only)

A monthly payment invoice will be made available for the

employer/licensee every 20th day of the month, this serves as the Statement of Account which will be the basis for payment. Cut-off

for renewal is 12 midnight on the 19th day of every month.

It is the responsibility of the employer/licensee to check and monitor the Statement of Account.

The employer/licensee must deposit the exact amount to

PAGCOR's bank account (Landbank of the Philippines PAGCOR OPEX Acct. No. 3402-1036-70) before the 10th day of

the following month. The amount to be deposited must be the exact

Statement of Account Arrangements for the individuals' payment to the employer or

latter's subsidy shall be an internal employer-employee

arrangement. Payments will be officially acknowledged by PAGCOR only after

the full details are posted and confirmed.

i For Posting

The employer must submit the details of payment to PAGCOR through email at GELAdmin@pagcor.ph indicating the Date of Deposit, Bank Name, Bank Branch, Amount, Cash/Check Number, etc. along with

an attached copy of the validated bank deposit slip on or before the 10th day of the following month

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ii For Verification

The proof of payment must be properly submitted to PAGCOR through email at GELAdmin@pagcor.ph The details of the posted payment will be endorsed to the Fund Management Department (FMD) of PAGCOR for verification and preparation of Official Receipt (OR) iii For Confirmation

The issued Official Receipt indicates the confirmatior

of payment for the Statement of Account

All unclaimed ORs issued in the current calendar year

will be safekept by PAGCOR until the end of January of the following year. Thereafter, PAGCOR will not be

accountable for unclaimed ORs.

In case the Licensee disputes PAGCOR's computation of GEL

fees, the employer shall remit the said fees to PAGCOR, under

protest. Only upon remittance under protest will PAGCOR

commence the processing of reconsideration or reconciliation

of the disputed fees. Failure by the employer to remit the

disputed GEL fees will be considered material breach of the

conditions of their License to Operate. Failure to remit the payment within the prescribed period will be

subject for penalties. Interest computed for the penalties will be billed thereafter1.

1 With Legal Opinion Dated June 27, 2018

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SECTION 5: UPDATE OF EMPLOYEE INFORMATION

1. All employees with GEL must inform their respective employer within one (1)

month after any of the following is effected:

a. Change of name

b. Change in employer c. Change in position d. Change in classification e. Change in address f. Change in contact information (phone, email address) 2. Update of information must be supported by pertinent document such as

marriage certificate, annulment papers, etc. to be submitted to the employer. 3. The employer must initiate the update of information process using Annex E,

GEL Form L. Supporting documents must be made available for validation.

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SECTION 6: REPORTS

1. To maintain a reliable industry check and balance, employers must submit the

list of its employees covered by GEL using the GEL Form I to PAGCOR through email at GELAdmin@pagcor.ph every 15th day of the next month after every

end of each Quarter.

COVERAGE DATE OF SUBMISSION

January 01 -- March 31 April 15 April 01 - June 30 July 15 July 01 -- September 30 October 15 October 01 -- December 31 December 15

If PAGCOR does not receive any form on the designated date, it will be

assumed that there is no change in the list employees. 2. List of terminated/dismissed employees for just cause of the previous month

must be submitted using Annex E, GEL Form F and H through email at GELAdmin@pagcor.ph every 15th day of the current month. If PAGCOR does

not receive any form on the designated date, it will be assumed that no terminated/dismissed employees have been made on the said month. 3. List of managers and/or executives not granted clearance of the previous month

must be submitted using Annex E, GEL Form G through email at GELAdmin@pagcor.ph every 15th day of the current month. If PAGCOR does

not receive any form on the designated date, it will be assumed that no

restriction has been made on the said month. PAGCOR will not be held liable

for their hiring/transfer to another employer despite a restrictive covenant

or contractual stipulation (i.e., non-compete clause) that would legally prevent them from working for another gaming establishment.

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PAGCOR Gaming Licensing and Development Department EffectivityJAN 3 1 2024 MANUAL Rev. No. 4

SECTION 7: REVOCATION OF GEL

1. PAGCOR may revoke a GEL at any time if any of the following is proven:

a. Dismissal of an employee for just causes as enumerated below

Game Cheating Fraud and/or Estafa Theft - Forgery and Counterfeiting, - Unlawful Interference with Gaming Equipment

- Conviction of a Crime involving Moral Turpitude

- Use of Camera or any Electronic Devices to assist in Projecting the

Outcome of the Game Acts of Dishonesty Amounting to Grave or Serious Misconduci

Violation of Employment Contract Provision/Policy on Prohibition

from Playing in a Gaming Establishment b. Dismissal of an employee as defined in the Labor Code of the Philippines,

as amended, or other relevant laws. c. Conviction of an employee by court of competent jurisdiction upon final

judgement for any crime committed by said employee d. Determination that a GEL holderlemployee is positive for drug use or

substance abuse by an authorized drug testing center by the government e. Determination that a GEL holderlemployee is not physically fit to work by an

appropriate medical institution authorized by the government

2. The employer must initiate the revocation process by submitting to PAGCOR

the duly-signed revocation form for GEL using Annex E, GEL Form H.

Supporting documents must be made available for validation.

3. The employer must keep on file supporting documents pertaining to the

grounds for revocation:

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GROUNdS SUPPORTING DOCUMENT/S

Dismissal of an employee for just 1. Board ofDirector's(BOD) causes approval of dismissal or alike

2. Complete Investigation Report

3. Written notices to the employee a) stating said violation b) informing the decision of the company clearly stating the reasons thereof

4 Other pertinent document pertaining to the dismissal of the employee

Conviction of an employee by court Case decision from a Judicial Court of competent jurisdiction upon final judgement for any crime

Determination that a GEL Positive drug test result from an holder/employee is positive for drug authorized drug testing center valid use or substance abuse at the time of filing of revocation

holder/employee is not physically fit Determination that a GEL appropriate Certification medical issued institution by an

to work the illness is not curable within six authorized by the government that

months, and continued employment of the employee is prejudicial to his/her health or to the health of his/her co-employees as defined in the Labor Code of the Philippines, as amended, or other relevant laws

4. PAGCOR will indicate the effectivity of the revocation on the GEL Form H

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SECTION 8: SUSPENSION OF GEL

1. PAGCOR may suspend a GEL at any time if any of the following is proven:

a. Non-submission of clearance/certification by employees holding managerial

or executive positions who were separated from previous Employer within one (1) year prior to application, attesting to the fact that:

i. the applicant is not bounded by any restrictive covenant or

contractual stipulation that would legally prevent the applicant form working for another licensee. ii. former employer is waiving the effectivity of such restriction b. Determination that a GEL holderlemployee is found to be in violation of the

policy on prohibition from playing in a gaming establishment.

2. The GEL of an employee found to be in violation of any of the above-mentioned

grounds will be suspended pursuant to the Responsible Gaming Code of Practice. 3. The employer must initiate the suspension process by submitting to PAGCOR

the duly-signed revocation form for GEL using Annex E, GEL Form H.

Supporting documents must be made available for validation.

4. PAGCOR will indicate the effectivity of the suspension on the GEL Form H

GAMING EMPLOYMENT LICENSE Page No. Page 24 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity[JAN 3 1 2024

SECTION 9: CANCELLATION OF GEL

1. The resigned/retired employee must submit to PAGCOR the duly signed

cancellation form using Annex E, GEL Form M. Supporting documents must be made available for validation. (e.g., Resignation Letter duly accepted by concerned Licensee/Operator; Clearance Certificate, or other documents pertaining to retirement to show severance of one's employment, and other pertinent documents as may be needed). 2. Personnel with cancelled GEL cannot apply for GEL within six (6) months after

cancellation. 3. PAGCOR shall indicate the effectivity of the appropriate cancellation on GEL

Form M.

GAMING EMPLOYMENT LICENSE Page No. P25 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department :Effectivity JAN 3 1 2024

SECTION 10: REINSTATEMENT OF GEL

Upon expiration or after two (2) years from the date of revocation of a GEL and for reasons PAGCOR deems proper and sufficient, a person may apply for reinstatement of a revoked GEL duly endorsed by PAGCOR or a Licensee. Reinstatement Form,

Annex E, GEL Form K, must be accomplished and submitted by the employer to PAGCOR. Supporting documents must be made available for validation. Procedure

for reinstated GEL holder shall follow the GEL new application procedures (See

Section 3).

GAMING EMPLOYMENT LICENSE Page No. Page 26 of 65

ManuaL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

SECTION 11: NON-COMPLIANCE

1. For Licensee:

a.Table of Penalties

OFFENSE PENALTY

Deployment of employees without and/or l expired GEL per employee 10,000.00

Hiring/deployment of employees whose under Licensee - Emanating Exclusion name is in the Terminated Employee Order Database for Restricted Persons (NDRP) Database (TED) andlor National 10,000.00 per employee

Compliance Verification by GLDD Failure to maintain sub-folder for GEL in Non-availability employees' 201 file. reguired documents and/or during incomplete the per document per sub-folder 2,000.00 5,000.00

Failure to indicate GEL employee's company ID. - number on I 2,000.00 per employee

employee's company ID. Printing of wrong GEL number of 1,000.00 per employee

Failure to remit payment of license application, renewal fees and/or penalties Sixty Percent (60%) per annum interest 2 within the prescribed period

Note: The employer shall pay PAGCOR the GEL application, renewal fee/s and penalties on behalf of its employee/s.

b. Imposition of Penalties

i. Violation of the Licensee of any offense shall cause the issuance of a Notice of

Non-Compliance specifying the offense with corresponding penalty. See

Annex F.

ii. The employer/licensee must deposit the full amount within fifteen (15) calendar

days from receipt of Notice of Non-Compliance (NNC) to PAGCOR's bank

account, Landbank of the Philippines PAGCOR OPEX Acct. No. 3402-1036-

70 (See Annex H). The amount to be deposited must be the exact amount

stated in the NNC. All payments made that are below the amount stated in the NNC will not be processed. All fees are in Philippine currency.

2 With Legal Opinion Dated June 27, 2018

GAMING EMPLOYMENT LICENSE Page No.Page 27 of 65

PAGCOR Gaming Licensing and Development Department Effectivity JAN _3 1 2024 MANUAL Rev. No. 4

iii. Payments will be officially acknowledged by PAGCOR only after the full details

are posted, verified, and confirmed.

For Posting

The employer must submit the details of payment to PAGCOR through email at GELAdmin@pagcor.ph indicating the Date of Deposit, Bank Name, Bank Branch, Amount, Cash/Check Number, etc. along with an attached copy of the validated bank

deposit slip. For Verification

The details of the posted payment will be endorsed to the

Finance and Treasure Department (FTD) of PAGCOR for

verification and preparation of Official Receipt (OR)

For Confirmation

The issued Official Receipt will indicate the confirmation of

payment for the Statement of Account

All unclaimed ORs issued in the current calendar year will be

safekept by PAGCOR until the end of January of the following

year. Thereafter, PAGCOR will not be accountable for

unclaimed ORs. iv. In case the Licensee disputes PAGCOR's computation of GEL penalties, the

employer shall remit the said penalties to PAGCOR, under protest. Only upon

remittance under protest will PAGcOR commence the processing of

reconsideration or reconciliation of the disputed fees. Failure by the employer

to remit the disputed GEL penalties will be considered material breach of the conditions of their License to Operate.

GAMING EMPLOYMENT LICENSE Page No. Page 28 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

2. For PaGCOR:

a. Table of Penalties

OFFENSE

Deployment of employees without and/or expired GEL

Hiring/deployment of employees whose name is in the Terminated Employee Database (TED) and/or National Database for Restricted Persons (NDRP) under Licensee - Emanating Exclusion Order

Failure to maintain sub-folder for GEL in employees' 201 file. Non-availability and/or incomplete required documents during the Compliance Verification by GLDD.

Failure to indicate GEL number on employee's company ID

Printing of wrong GEL number of employee's company ID

b. Imposition of Penalties

Erring employees shall be subject to administrative investigation and prosecution

pursuant to the 2017 Rules on Administrative Cases in the Civil Service. The

PAGCOR Code of Discipline shall also be used as supplementary reference.

GAMING EMPLOYMENT LICENSE Page No. Page 29 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity [JAN 3 1 2I24

SECTION 12: COMPLIANCE VERIFICATION

PAGCOR will conduct a periodic and/or spot compliance verification activity to determine compliance to GEL Manual.

1. Objectives

a. To determine if employees of the licensee have GEL

b. To check if documentary requirements for GEL application are complete

and kept in the employees' 201 sub-folder for GEL

c. To verify information declared in the online application are the same with

the information in documentary requirements. d. To check if GEL holders' license numbers are correctly printed on the

company ID e. To verify if GEL holders' information are updated (i.e., name, employer)

address, etc.) 2. Documents Needed

a. Manpower list as of the time of compliance verification activity b. Sub-folders/201 files of employees with applicable requirements for GEL

3. Procedures

a. PAGCOR may or may not provide a notice/advisory to the licensee before

the scheduled compliance verification.

Compliance verification activity for PAGCOR-operated gaming establishment shall be done at PAGCOR Corporate Main Office. b. A reasonabie number of employees (to be determined by the GEL

representative) will be drawn to represent the licensee.

c. The Licensee must provide the GEL representative/s a secure workspace

and computer with internet for the duration of the activity.

d. The Licensee must provide the GEL representative/s with requested

certifications, communications, forms, letters, reports and etc. for reasons PAGCOR deems needed for the compliance of GEL, such as, but not

limited to documents, identification cards, proofs, receipts and alike. e. A Notice of Non - Compliance (Annex F, Notice of Non-Compliance)

specifying the offense and corresponding penalty will be issued to the Licensee, for offenses and non-compliances referred to in Section 11.

GAMING EMPLOYMENT LICENSE Page No. Page 30 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department ( Effectivity [J A N 3 1 2024

SECTION 13: HELP DESK

Inquires and other concerns may be addressed to PAGCOR MAIN CORPORATE

OFFICE 12th Floor iMET BPO Tower CBP-1A, Metropolitan Park, Roxas Boulevard,

Pasay City, 1300 Manila Philippines

For reference, the employer or employees may contact PAGCOR Gaming Licensing and Development Department (GLDD) through email at GELAdmin@pagcor.ph or via

telephone at +(632) 8522-0299 / 8522-1357 / 8522-1245 / 8522-1324

GAMING EMPLOYMENT LICENSE Page No.Page 31 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity [jAN 3 1 2024

ANNEX A

CLASSIFICATION OF GEL HOLDERS

Executives occupy the highest positions in the organization, appointed and given the

responsibility to manage the affairs of an organization and the authority to make

decisions within specified bounds. This classification includes, but is not limited to, the

CEO, COO, CFO, members of the Board, President, Vice Presidents, Assistant Vice

Presidents, general managers or directors of various divisions, owners, and partners.

Such positions provide leadership to managers, supervisors, and professional staff.

Managerial employees are those who are vested with the powers or prerogatives to Iay down and execute management policies. They manage supervisors and professional employees and are usually in the officer level positions.

Supervisory employees are those who, in the interest of the employer, effectively

recommend managerial actions if the exercise of such authority is not merely routinary or cierical in nature but requires the use of independent judgment. They are tasked to monitor and regulate employees in their performance of assigned or delegated tasks; authorized to recommend and/or effect hiring, disciplining, promoting, punishing, rewarding and other associated activities regarding the employees in their

departments; and implement manager's decisions through the work of the

subordinates.

Rank and File employees are all other employees not falling within any of the above definitions. They usually perform routine assignments, use existing procedures to solve routine or standard problems, and receive instruction, guidance, and direction

from others.

PAGCOR reserves the right to validate and evaluate a position for proper

classification

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CIIIIIIIAIIS Lirekkiee Mainrnt Siottrnt Rr trt rrnee

GAMING EMPLOYMENT LICENSE Page No. Page 33 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department EffectivityJAN 3 1 2024

AnneX C

TERMINATED EMPLOYEE DATABASE (TED)

This database shall be known as the "Terminated Employee Database", a compilation

of information on employees of gaming establishment within the Philippine jurisdiction

separated and/or dismissed by PAGCOR or any Licensee for just causes.

It is a requirement for any gaming establishment in the country, where no employer

shall endorse an application/renewal of a Gaming Employment License (GEL) whose

name is listed in the Terminated Employee Database (TED).

The following acts (just causes) that disqualifies a person form obtaining a GEL:

1. Game Cheating 2. Fraud and/or Estafa 3. Theft 4. Forgery and Counterfeiting. 5. Unlawful Interference with Gaming Equipment 6. Conviction of a Crime involving Moral Turpitude

7. Use of Camera or any Electronic Devices to assist in Projecting the Outcome

of the Game 8. Acts of Dishonesty Amounting to Grave or Serious Misconduct

9. Violation of Employment Contract Provision/Policy on Prohibition from Playing

in a Gaming Establishment

The following information will be contained in the TED:

1. Name of the employee (First Name, Last Name, and Middle Name)

2.Date of birth of the employee (MM/DD/YYYY)

3. Employer of the employee (Licensee)

4. Position of the employee 5. Offense 6. Termination effectivity date of the employee (MM/DD/YYYY)

All provided information for the terminated employee is considered PAGCOR's

property and PAGCOR has right to use the information to any legal purpose it may

serve.

GAMING EMPLOYMENT LICENSE Page No. Page 34 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

TED SYSTEM USER'S GUIDE

A. Objectives

1. To establish a database of employees terminated by PAGCOR and its

Licensees for just causes for employers

2. To make database accessible through the internet to authorized users to

ensure that applicants or employees in the TED are not endorsed to apply for a new GEL or new their existing GEL

B. The online system shall maintain a Role Based Access Control (RBAC):

ROLE FUNCtION/S

System 1. Able to create, search, view, and update TED entries Administrator 2. Gives permission/access to database

Licensee Able to search, and view

C. Procedure:

Prior to endorsement of an application/renewal of a Gaming Employment License (GEL) the employer shall check the list of Terminated Employees listed

in the database.

It is the responsibility of the employer to check if the applicant/employee is listed in the database.

GAMING EMPLOYMENT LICENSE Page No. Page 35 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

ANNeX d

RESPONSIBLE GAMING

It is a requirement that an employee must attend at least one (1) lecture, orientation. or training on Responsible Gaming which the employer will provide prior to the endorsement of an application, renewal, or reinstatement of a Gaming Employment

License (GEL)

For reference, the employer or employees may read the Responsible Gaming Code

of Practice in the PAGCOR website: www.pagcor.ph/regulatory/cop.php.

GAMING EMPLOYMENT LICENSE Page No.Page 36 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department EffectivityJAN 3 1 2024

ANNEX E

GAMING EMPLOYMENT LICENSE FORMS 0 Form A : Designated Authorized Signatories

0 Form B : User Access Control Form O Form C : Masterlist of Positions O Form D : Eligibility Form O O Form F : Notice of Employees Separated for Just Cause Form E : Endorsement Form

Form G : Notice of Executives/Managers Separated Not Granted

0 Form H : Suspension/Revocation Form Clearance

0 Form I : Personnel Count Report

Form J : Temporary Gaming Employment License Permit

O Form L : Update of Information Form Form K : Reinstatement Form

0 Form M : Cancellation Form

GAMING EMPLOYMENT LICENSE Page No. Page 37 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

DESIGNATED AUTHORIZED SIGNATORIES Page No Form No Revision No Effectivity July_12,2023 Page1of1 GLDD-899

GEL FORM A Company Letter Head:

I am submitting herewith the folloving information on the designated authorized signatories of our company with their contact details:

AUTHORIZED SIGNATORY LIAISON CFFICER LIAISONCFFICEF ALTERNATE

NAME Le, F 2) E-MAIL

CFFICE NO

MCBILENO

SIGNATURE CFECENO SIGNATURE SPECIVENC SIGNATURE SFECIENO

APPROVEOBY

FOR PAGCOR USE ONLY

RECEVEDSY VERIFIED'BY

GAMING EMPLOYMENT LICENSE Page No. Page 38 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity [JAN 3 1 2024

USER ACCESS CONTROL FORM Form No Revision No Page No Effectivitv July 12.2023 Page1of 1 GLDD-900

GEL FORM B

LICENSEE

ACCESS New Delet REMARKS: FAGCORS

FIRSTNAL EMAILADDRESS

Access account must not be revealed to others or allowed to be used by others. Passwords must not be inserted into small messages or other forms of electronic communication Any user found to have violated these policies may be subjected to disciolinary action.

AUTHORIZED B

FOR PAGCORUSE ONL

"RECEIVEDBY ERIFIEDB

NTUAF CVERPRDITEDNAN

APPROVED9

GAMING EMPLOYMENT LICENSE Page No. Page 39 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity LAN 3 1 2024

MASTERLIST OF POSITIONS .Form No. Revision No Page No. Effectivity July.12,.2023 Page 1 of 1 GLDD-901 2

GEL FORM C Company Letter Head:

Submitting herewith the list of positions with classification of our company:

OSITONTITUE CLASSFICATION

PPROVED

AUTHORIZED BIGNATORY NAP

FOR PAGCOR USE ONLY

1 VERIFIEDBY

GMAIUF 10

GAMING EMPLOYMENT LICENSE Page No. Page 40 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity AN 3 1 2024

ELIGIBILITY FORM Form No Revision No Page No. Effectivity July 12.2023 Page1 of 1 GLDD-902 C

GEL FORM D LICENS

NAME ASFU

ELIGIBILITY To the best of my knowledge, I am not banned from entering any gaming establishment in the Philippines

2 I have not been terminated by any employer for any of the tollovring reasons:

2.2. Fraud and/or Estafa 2.4. Forgery or Counterfeiting 2.6. Conviction of a crime involving moral turpitude 2.7. Use of camera or any electronic device to assist in projecting 2.9. Viclation of employment contract provision/policy on prohibition 2.1. Game Cheating 2.3. Theft 2.5. Unlawful interierence with a gaming equipment 2.8. Acts of dishonesty amounting to grave or serious offenses from playing in a gaming establishment the outcome of the game

:my Gaming Employment License (GEL) Tunderstand that deliberatety omitting information reguired in this form may result in the revocation o

NOTEDBY

RNTEDNATE DAT JAUTHORIZED BIONATORY

GAMING EMPLOYMENT LICENSE Page No. Page 41 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

ENDORSEMENT FORM Page No. Form No Revision No Effectivity July 12.2023 Page 1 of 1 GLDD-903 C

GEL FORM E UCFNSE

NDDIENAN LAST NAE

This is to certity that the abovementioned names are

NOT in the Terminated Employee Database (TED) and/or National Database for Restricted Persons (NDRP) Former manager/executive applying for managerialexecutive positions within one (1) year from separation for a gaming employer and certification attesting to the fact that: managerlexecutive is not bound by any restrictive covenant or contractual stipulation that would"legally prevent him/her from viorking for another casino, or 2) It is waiving the effectivity of any such applicable restrictions NOT "Convicted by cour of competent jurisdiction upon final NOT positive for drug use or substance abuse and is physically fit to at least 21 years of age judgement for any crime Work 1Casino

AUTHORIZED BY

C3 1u DRIZEOPEDNAE

FOR PAGCOR USE ONLY RECEVEDSY FFA

NAIUREQVERFRNIEDNANE QAT

APPROVED BY

AWURFRVERERNIEDNGNE

GAMING EMPLOYMENT LICENSE Page No. A Page 42 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity IJAN 3 1 2024

SEPARATED FOR JUST CAUSE NOTICE OF EMPLOYEES Page No. Revision No Form No Effectivity. July 12.2023 Page 1of 1 GLDD-904 2

GEL FORM F LICENSEE DATE "This is to certify that the employees listed below were separated from our company vith due process as prescribed by the Labor Code of the Philippines for just cause/s as specified below:

AN CAUEE CF SEPARATION 007

"PAGCOR is hereby authorized to include the above information in the Terminated Employee Database TED), which may be used as reference to disqualify an applicant from endorsement of a Gaming Employment License (GEL) ENDORSEDBY

1TH087F0 aIGHA ORA 0

FOR PAGCOR USE ONLY

RECEVEDBY VERIFIEDBY

IEDNUA DA

AFPROVEDB ENCC

DIT SIGNATUREOVERPERUJEDNAE

GAMING EMPLOYMENT LICENSE Page No. Page 43 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

NOTICE OF EXECUTIVES/MANAGERS SEPARATED NOT GRANTED CLEARANCE Page No. Form No. Revision No. Effectivity Julv.12...2023 Page 1of 1 GLDD-905

GEL FORM G LICENSEE DATE (MMYYYY This is to certify that the executives/managers listed belov were separated from our company with a restrictive contract and will not be given clearance to work for another casino

4 CAUSECFSEPARAT SEPARATION

PAGCOR is hereby authorized to include the above information in the Terminated Employee Database (TED), which may be used as reference to disqualify an applicant from endorsement of a Gaming ployment License (GEL) ENDORSED BY

TORIZER PRHTE F

FOR PAGCOR USE ONL

RECEVED BY VERIFIEDBY

ROIEDNA

FPROWEI

DAT NIEDNA

GAMING EMPLOYMENT LICENSE Page No. Page 44 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity AA 3 1 2024

SUSPENSION/REVOCATiON FORM Page No Form No. Revision No Page 1 of 1 GLDD-906 C

Effectivity. July 12.2023

GEL FORM H LICENSEE

MOCLENATE LASTIKUE

'GROUNDS [ Dismissal of an employee for just causes as enumerated in Section [ Conviction of an employee by court of competent jurisdiction upon Dismissal of an employee as defined in the Labor Code "of the Determination that a GEL holderfemployee is positive for drug use or Determination that a GEL holderemployee is not physically fit to 7.a.1of the.GEL.manual Philippines, as amended, or other relevant laws. final judgement for any crime committed by said employee Substance abuse

] Failure to obtain certification from Employer, attesting to the fact that [Violation of Employment Contract Provision/Policy on Prohibrtion contractual stipulation that would legally prevent the applicant form yorking for another licensee; 2) former employer is waiving the 1) executive/manager is not bounded by any restrictive covenant or from Playing in a Gaming Establishment Work effectivity of such restriction

ENDORSED BY

AUTHORIZED AIONATOBY NTEDNOE A

FOR PAGCOR USE ONLY

PENALTY Revocation Suspension

FINDING Approved Denied EFFECTIVITY DATE

RECEIVED'S ERIFIEDBY

HenH RA CVERPRIEONVA Qe

UNEnND DAT SIUIURE QVERPRWIEDNAYE Ro

GAMING EMPLOYMENT LICENSE Page No. Page 45 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

ALE PERSONNEL COUNT REPORT Revision No Effectivity Page No Form No. July_12 2023 Page 1of GLDD-907

GEL FORMI

LICENSEE COVERG PERIOD SITE ADDRESS

DEL7 AN ENAR

NATOR

FOR PAGCOR USE ONLY

WFC VERIFIEDBY

GAMING EMPLOYMENT LICENSE Page No. Page 46 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

EMPLOYMENT LICENSE PERMIT TEMPORARY GAMING Page No. Form No Revision No Page 1 of 1 GLDD-908 2

Effectivity July.12.2023

GEL FORM J LICENSE

MCCLENT ASTNAY FEARX

FNAMEOFEVENT VENUE

DURATION From. a

(note that Outs exceed 30 days

is to certify that the abovementioned namesare

NOT convicted by court of competent jurisdiction upon final 3t least 21 years of age NOT GEL holders fudgement for any crime IOT positive for drug use or substance abuse and is physically fit to NOT in the Terminated Employee Database (TED) and/or Nationa Wonk Databasefor Restrcted Persons(NDRP) We are responsible and acccuntable for the action son aboy for the duration of the event

AUTHORIZED BY

TGGF TN

EL r VERIFIED BY

APPROVEDB ENCODEOO

1U0YEH w

GAMING EMPLOYMENT LICENSE Page No. Page 47 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

REINSTATEMENT FORM Page No. Form No. Revision No. Effectivity July 12.2023 Page 1 of 1 GLDD-909

GEL FORM K

LICENSE NC

NAME

REASON FOR REINSTATEMENT

This is to certify that the above employee has satisfied the conaitions A the reinstatement of his/her GEL

ENDORSEDBY

ORIZER FONATOR F

FOR PAGCOR USE ONLY

FINDINGS Denied Approved EFFECTIVITY DATE

LRECEIVED SY VERIFIEDB

NATUA RFRDIEON 0AT

R0YS0F

GAMING EMPLOYMENT LICENSE Page No. Page 48 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department l Effectivity IAN 31 2024

UPDATE OF INFORMATION FORM Form No Page No Revision Nc Page1of GLDD-407 0

Effectivity January 3.2024

GEL FORML GEL N

DATAINFORMATION TO BEUPDATED

CHANGEUPDATE REASONFOR

This is to ceriy that theaboveinformationis correct.and Tuncerstand record of my GEL may result into applicable penalty.of periury. that delicerately omitting information required for the updating the

REQUESTED E NOORSED

OR PAGCORUSE

APPROVEDT

GAMING EMPLOYMENT LICENSE Page No. Page 49 of 65

MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

CANCELLATION FORM Revision No Page No Form No. Effectrvity January.3.2024 Page1of1 GLDD-406 0

GEL FORM M INAME 37 GEL NO

ReASoNFor CANCELLATION

REQUIREMENTS . Other documents necessry for the cancellation of GEL Acknonsedged Resignation Letter from the LicenseeOperato Clearance Certificate

This is to cerify that the above information is correct. and I declare that brought will holc PAG against PAGCOR in any preceeding in relation to this COR harmless from any claim for damages that may be

a5CGS10

GELHCLOEF

FOR PAGCOR USE ONLY

EFFECTVITY DATE

RECENEDDY VERIFIEDB

APPROYEDBY

GAMING EMPLOYMENT LICENSE Page No. Page 50 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity[J AN 3 1 2024

ANNEX F

GAMING EMPLOYMENT LICENSE NOTICES

Compliance Verification Inspection Summary

GAMING EMPLOYMENT LICENSE Page No.Page 51 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity |JAN 3 1 2024

COMPLIANCE VERIFICATION (Gaming Employment License) INSPECTION SUMMARY Page No Form No Revision No Effectivity December 4. 2023 GLDD-1150 Page 1 of 1

CN: DATE: LICENSEE: ADDRESS:

Hiring/deployment of employees without valia GEL GROUNDS FOR IMPOSITION OF PENALTIES OFFENSE PENALTY COMPLIED? YES NO REMARKS

2 Endorsement of the GEL application of an applicant whose name is included in the licensee-emanating excluded persons in the NDRP, or list of employees terminated for just causes by PAGCOR or any licensee. 3Non-availability of required documents incomplete inspection. documents during the

6Printing of wrong 5Failureto indicate GELnumber on 7Failure to submit to PAGCOR reports 4Failure to maintain sub-folder for GEL in employees' 201 file. employee's company ID. listed under Section 6 (GEL Form F and G) employee's company ID. GEL number Of Suspension of session, offensels if, by the next access to GEL resolved online application Compliance Verification isiare not

Failure tosubmit Notificationfor Revocation within the prescribed period.

9 Failure to remit payment "for GEL application within the prescribed period. 10Failure to settle fees and/or penalties within the prescribed period (12 % interest per annum). A rectification period of fifteen (15) days shall be allowed to remedy the offense, effective upon receipt of this notice. Sanction will be imposed if the employer fails to comply within the said period.

DEPARTMENT HEAD POSITION DEPARTMENT NAME

GAMING EMPLOYMENT LICENSE Page No. Page 52 of 65

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PAGCOR Gaming Licensing and Development Department Effectivity N 3 1 2024

ANNEX G

GAMING EMPLOYMENT LICENSE ONLINE SYSTEM

The online system shall be known as the "Gaming Employment License Online System", an online management information system to aid and ease the process of application for the GEL.

The online system shall generate a "Queue Number" for the application of license (new/renewal) issued by the employer/licensee, it is understood that the once the queue number is issued to the applicant, the employer is endorsing the application.

The "Queue No" refers as a unique key to the online system whereas the system allows the end user (applicant) to process new or renewal of license through the online system.

The online system will profile every Gaming Employment License (GEL) holder according to the information acquired from the end users, it shall obtain:

1. Name (First, Middle, Last, Suffix) 2.Date of Birth 3. Photo 4. Contact (Mobile)

6. Mail Address (House No, Street, Barangay, Municipality, and Province) 5. e-Mail Address

The online system shall be able to display the service record/s of the GEL holder on his profile, whereas it shows the application history and its corresponding details:

2. Gaming Employment License Number 1. Licensee/Company

3. Date of Issuance 4. Date of Expiration 5. Status of License (Active, Reinstated, Revoke, Cancelled, Expired)

The online system will generate a unique monthly payment invoice and be made available for the employer/licensee every 20th day of the month; this serves as the Statement of Account which will be the basis for payment.

The invoice is comprised of the new and renewal application for GEL covering the 20th day of the previous month until the 19th day of the current month.

The basis for the monthly payment invoice shall be computed per transaction (new application/renewal).

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PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

The online system shall be able to accept and store the details of the payment made relative to the Statement of Account, whereas it shall capture the following:

1. Invoice number (Statement of Account) 2. Date of the transaction 3.The name of the bank 4.The branch of the bank 5. Cash/Check number 6. The amount deposited 7. Proof of payment (copy of the deposit slip/check/transfer confirmation)

In relation to the captured details of payment, the online system shall also save the details of the Official Receipt (OR) relative the Statement of Account:

1. The Official Receipt numbers 2. The date of the Official Receipt 3. Copy of the Official Receipt

The online system will profile every Licensee/employer according to the information acquired from the stakeholders, it shall store and display the following information:

1. The official name of the Licensee/Company 2. The official contact information (Name, e-Mail, Phone, Mobile) 3. The official gaming establishment/venues of the Licensee (No, Street,

Barangay, Municipality, and Province)

The online system shall maintain a Role Based Access Control (RBAC):

ROLE FUNCTION/S

System Administrator 1. Able to search, view, and update all GEL profiles.

2. Able to search, view, and update all Statement of Account (SOA). 3. Add and updates SOA with Official Receipts (OR) 4. Performs revocation, cancellation, and reinstatement of GEL 5. Add, edit, and deletes Licensee profiles.

Licensee 1. Able to search, and view all GEL profiles

2. Issues "Queue No" for new and renewal of GEL 3. Able to search, view, and update all SOA under their respective

Licensee. 4. Tags employee's employment status (Resigned, Deceased) 5. Transfers employee's GEL profile to current employer

Employee 1. Take the online GEL exam

2. Enter personal information for GEL

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MANUAL Rev. No. 4

PAGCOR Gaming Licensing and Development Department Effectivity AN_3 1 2024

GEL SYSTEM USER'S GUIDE

1. To apply for NEW Gaming Employment License (GEL)

a. Applicant must submit complete application requirements listed under Section

3. Item A to his/her Employer including the GEL Eligibility Form See Annex E, GEL Form D. b. The employer will issue a queue number to give the applicant access to the

online GEL System. c. The applicant uses the given queue number to the GEL Online System, watch

a video regarding Responsible Gaming and Gaming Employment License, passes the Online Examination. d. The applicant then provides the required information for the application of GEL

for his/her profile. e. The applicant then prints out the GEL and presents it to his/her employer.

2.To RENEW the Gaming Employment License (GEL)

a. The GEL holder must renew his/her GEL within the grace period of thirty (30)

days before up to thirty (30) days after expiration of the license

. If GEL holder is transferring from one employer to another, he/she must

submit complete requirements listed under Section 4. Item A to his/her Employer including the GEL Eligibility Form See Annex E, GEL Form D. b. The employer will issue a queue number to give the GEL holder access to the

online GEL System. c. The GEL holder then updates his/her information in the GEL Online System. d. The GEL holder then prints out the GEL and presents it to his/her employer.

GAMING EMPLOYMENT LICENSE Page No. Page 55 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity [jAN 3 1 2024

ANNEX H

Philippine Amusement and Gaming Corporation

June 21,2017 MEMORANDUM

T O : ALL LICENSEES

FROM : THE OFFICER-IN-CHARGE Garming Licensing and Development Department SUBJECT: CHANGE OF DEPOSITORY ACCOUNTS FOR ALL DEPOSITSI FUND TRANSFERS TO PAGCOR OPEX FUND

Please be advised that PAGCOR's Peso and Dollar OPEX Accounts maintained at Philippine National Bank Roxas Blvd.- Ermita Branch shall be closed. Henceforth, all deposits/ fund transfers to PAGCOR Corporate OPEX Accounts shall LBP Plaza, Malate, Manila: be made to the following bank accounts maintained at Land Bank of the Philippines.

ACCount nAME Account no. PAGCOR OPEX Fund C/A No. 3402-1036-70 PAGCOR Dollar OPEX C/A No. 3404-0321-26

Please be guided accordingly

RAMON STEPHEN R. VILLAFLOR UM

Noted By.

ANDrEAD.DOMINGO Chairman and CEo

CC Thc AVP,FTD The AVP.CMED

FLOG0G0EO-000RE0 C

www.pagc.or.ph

GAMING EMPLOYMENT LICENSE Page No.Page 56 of 65

MANUAL Rev. No. 4 PAGCOR Gaming Licensing and Development Department Effectivity AN 3 1 2024

ANNEX I

TEMPORARY GAMING EMPLOYMENT PERMIT

(a) Prior to deployment of personnel during the PAGCOR-approved temporary

promotional events, special events, tournaments, and the like in accordance with

the Regulatory Manual, the employer must ensure that the personnel who will be

endorsed for the Temporary Gaming Employment Permit are:

1. Employees of the Licensee, outsourced personnel or those hired through

employment agencies whose tasks/functions require handling of or have direct contact with gaming equipment, paraphernalia, cash, chips, tokens,

and the like. 2. At least 21 years of age

a copy of birth certificate issued by the Philippine Statistics Authority

(PSA) or its foreign counterpart.

3. NOT a GEL holder 4. NOT convicted by court of competent jurisdiction upon final judgement for

any crime

a copy of NBI Clearance valid at the time of event indicating, no

derogatory record or no record on file as indicted under "Remarks". The

licensee may, at its discretion, endorse the application of an applicant,

notwithstanding said derogatory record, provided the offense/s for which the employee is involved is not any of the offenses/causes for

termination of GEL as enumerated in Annex C.

5. NOT in the Terminated Employee Database (TED) and/or National

Database for Restricted Persons (NDRP) banned under Licensee

Emanating Exclusion Order.

(b) The employer/licensee shall keep on file for at least one (1) year the documentary

requirement of the personnel hired and/or deployed during the approved temporary

promotional events, special events, tournaments and the like and must be made

available to PAGCOR.

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Employment Permit (See Annex E, GEL Form J) along with supporting documents to PAGCOR, not later than two (2) days before the start of the event.

(d) Should the event be conducted in series and for non-consecutive periods of time,

application should be made for each segment.

(e) PAGCOR issues a Temporary Gaming Employment Permit in lieu of GEL for

qualified personnel for the duration of the approved temporary promotional events, special events, tournaments, and the like.

(f) The Temporary Gaming Employment Permit is only valid for thirty (30) days from

the approved start date.

(g) The Temporary Gaming Employment is non-transferable. Only the person to whom

the permit has been issued is eligible to use the permit.

GAMING EMPLOYMENT LICENSE Page No. Page 58 of 65

PAGCOR Gaming Licensing and Development DepartmentEffectivity IAN_3 1 2024 MANUAL Rev. No. 4

ANNEX I

EMPLOYEE'S HANDBOOK

employment and continuing requirement for employment in any gaming establishment

in the country, where no employer shall hire and/or keep an individual employed

without an active Gaming Employment License (GEL).

The GEL number is non-transferable. Only the person to whom the license has been

issued is eligible to use the license.

The GEL shall be valid for three (3) years reckoned from the date of birth of the holder,

unless sooner revoked or cancelled.

A. Qualifications Requirements

1. must be at least 21 years old. 2. has passed the pre-employment requirements and is favorably endorsed by

the employer. 3. No derogatory record or no record on file, the licensee however, may at its

discretion, endorse the application for GEL of an applicant, notwithstanding said derogatory record, provided the offense/s for which the employee is involved is not any of the offenses/causes for termination of GEL 4. is fit to work. 5. is not included in the list of terminated employees by PAGCOR or any

Licensee for just cause in the Terminated Employee Database (TED)

i. Game Cheating

iv. Forgery and Counterfeiting, iii. Theft v. Unlawful Interference with Gaming Equipment ii. Fraud and/or Estafa

vi. Conviction of a Crime involving Moral Turpitude vii. Use of Camera or any Electronic Devices to assist in Projecting the

Outcome of the Game vili. Acts of Dishonesty Amounting to Grave or Serious Misconduct

ix. Violation of Employment Contract Provision/Policy on Prohibition

from Playing in a Gaming Establishment

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PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

6. is not included in the list of Licensee-Emanating excluded persons in the

National Database of Restricted Persons (NDRP)

B. Documentary Requirements

1. Birth Certificate

Certified true copy issued by the Philippine Statistics Authority (PSA)

or its foreign counterpart

. Applicant must be at least 21 years old during the time of application

2.NBI Clearance

- Must be valid at the time of submission (1 year validity)

- Must clearly indicate the exact name

- No derogatory record or no record on file as indicted under "Remarks".

The licensee may, at its discretion, endorse the application for GEL of

an applicant, notwithstanding said derogatory record, provided the

offense/s for which the employee is involved is not any of the

offenses/causes for termination of GEL.

3. Medical Certificate

Must be valid at the time of submission (6 months validity)

. Must clearly indicate the exact name Fit to work specified under "Remarks", which is duly signed by the

attending physician with the physician's license number from an

appropriate medical institution authorized by the government

4. Drug Test (optional, if required by the employer)

Must be valid at the time of submission (6 months validity)

Must clearly indicate the exact name - Negative as indicted under "Remarks" from an authorized drug testing

center by the government 5. Photo (2 x 2 inches)

- Must be taken within the iast six (6) months

- Must be in color Must face the camera in the photo

GAMING EMPLOYMENT LICENSE Page No.Page 60 of 65

MANUAL Rev. No. D PAGCOR Gaming Licensing and Development Department EffectivityJA N 3 1 2024

Additional mandatory documents for Executive/Managerial Positions, if the

applicant is a former Executive/Manager from previous gaming employer and is applying within six (6) months from separation in another gaming employer:

6. Certification from previous Employer, attesting to the fact that a) the

applicant is not bounded by any restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent the

applicant form working for another licensee OR b) former employer is waiving the effectivity of such applicable restriction. Without the certification, the GEL of employee holding the executive or managerial position shall be deemed suspended for a period of six (6) months form the

date of separation.

Additional mandatory documents for foreigners:

7. Copy of Valid Passport (From Country of Origin)

Must be valid at the time of submission . Must clearly indicate the complete name, date of birth, and nationality 8. Employment Permit issued by the Department of Labor and Employment

(DOLE)

Must be valid at the time of submission

Must clearly indicate the exact name 9. Working Visa issued by the Bureau of Immigration and Deportation (BID)

Must be valid at the time of submission Must clearly indicate the exact name

C. Procedures for New Application of GEL

All applications for GEL must be coursed through the employer. Employee/applicants are held responsible for the information provided for the GEL

for the application/renewal of license under oath and penalty of perjury that the

information is true and correct.

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PAGCOR Gaming Licensing and Development Department EffectivityJA N 3 1 2024

AIl information provided is considered PAGCOR's property and PAGCOR has right

to use the information to any legal purpose it may serve.

1. Applicant must submit complete application documentary requirements to

his/her Human Resource Department (HRD), including the GEL Eligibility Form. He/She must answer the form completely and truthfully and affix

signature then submit to his/her HR Department. 2. HR Department will issue a queue number to give applicant access to the

online GEL application website. 3. Applicant goes to the website and fills up all fields completely and truthfully. 4. Applicant uploads his/her digital photo (colored, 2x2 size ID, plain white

background, in jpeg or png format) taken within the last six months 5. Applicant watches the video and takes the online exam. He/she can view

the video and take the exam as often as needed during the session. Passing mark is eighty percent (80%). If applicant passes, a GEL number will be

generated by the system.

Note: Executives are exempted from watching the video and taking the online test. 6. Applicant prints out his/her confirmation bearing the GEL number and

presents it to his/her employer.

D. Procedures for Renewal of GEL

It is the responsibility of the GEL holder to renew his license on time. He will not be

reminded to do so.

The application for renewal must be filed within the grace period of thirty (30) days before up to thirty (30) days after expiration of the license.

GEL not renewed within the grace period will be charged with an additional fee for

the next renewal.

Prior to renewal of GEL the employee must attend training and/or lectures on Responsible Gaming. (Executives are exempted from this requirement)

1. Applicant must submit complete application documentary requirements to

his/her Human Resource Department (HRD).

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Note: Local (Filipino) employees/applicants are not required to submit

new documents except those transferring from one employerlicensee to another. Foreign employees/applicants must submit new required documents and must be valid during the time of application. 2. HR Department will issue a queue number to give applicant access to the

online GEL application website. 3. Applicant goes to the website and update all fields completely and truthfully

if necessary. 4. Applicant prints out his/her confirmation bearing the GEL number and

presents it to his/her employer.

E. Fees

CLASSIFICATION NEW APPLICATIONS RENEWALS

Executive 5,000.00 4,000.00

Managerial 3,000.00 2,400.00

Supervisory 1,500.00 1,200.00

Rank and File 1,000.00 800.00

The employer shall pay PAGCOR the GEL application/renewal fee/s and

penalties on behalf of its employee/s. Arrangements for the individuals' payment to the employer or latter's subsidy shall be an internal employer-employee arrangement Fees are non-refundable and non-transferrable. All fees must be Philippine currency. F. Updating of Information

All employees with GEL must update the following_information through their employer within one (1) month after any of the following is effected:

a) Change of name

b) Change in employer c) Change in position

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PAGCOR Gaming Licensing and Development Department Effectivity JAN 3 1 2024

d) Change in classification

e) Change in address f) Change in contact information (phone, email address)

Update of information must be supported by pertinent document such as marriage

certificate, annulment papers, etc. to be submitted to the HR department of the

employer.

G. Grounds for Suspension of GEL

1. Non-submission of clearance/certification by employees holding managerial or

executive positions who were separated from previous Employer within one (1)

year prior to application, attesting to the fact that: 1) the applicant is not bounded

by any restrictive covenant or contractual stipulation that would legally prevent

the applicant form working for another licensee 2) former employer is waiving

the effectivity of such restriction. 2. Determination that a GEL holderlemployee is found to be in violation of the

policy on prohibition from playing in a gaming establishment.

H. Grounds for Revocation of GEL

a. Dismissal of an employee for just causes as enumerated below:

Game Cheating Fraud and/or Estafa Theft Forgery and Counterfeiting. - Unlawful Interference with Gaming Equipment

Conviction of a Crime involving Moral Turpitude

Use of Camera or any Electronic Devices to assist in Projecting the

Outcome of the Game

Acts of Dishonesty Amounting to Grave or Serious Misconduct

Violation of Employment Contract Provision/Policy on Prohibition from

Playing in a Gaming Establishment

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b. Dismissal of an employee as defined in the Labor Code of the Philippines, as

amended, or other relevant laws.

c. Conviction of an employee by court of competent jurisdiction upon final

judgement for any crime committed by said employee. d. Determination that a GEL holderlemployee is positive for drug use or substance

abuse by an authorized drug testing center by the government.

e. Determination that a GEL holder/employee is not physically fit to work by an

appropriate medical institution authorized by the government.

I. Reinstatement of GEL

Upon expiration or after two (2) years from the date of revocation of a GEL and for

reasons PAGCOR deems proper and sufficient, a person may apply for

reinstatement of a revoked GEL duly endorsed by PAGCOR or a Licensee.

J. Cancellation of GEL

1. PAGCOR shall cancel the GEL issued to an employee who has resigned or

retired from employment/service in the gaming industry upon submission of an

official request from the concerned employee addressed to the Gaming

Licensing and Development Department (GLDD). 2. Personnel with cancelled GEL cannot apply for GEL within six (6) months after

cancellation. 3. The employee must submit to PAGCOR the duly signed cancellation form,

supporting documents must be made available for validation. (e.g., Resignation

Letter duly accepted by concerned Licensee/Operator; Clearance Certificate,

or other documents pertaining to retirement to show severance of one's

employment, and Proof of GEL Payment). 4. PAGCOR shall indicate the effectivity of cancellation

K. Helpdesk

Inquires and other concerns may be addressed to PAGCOR MAIN CORPORATE

OFFICE 12th Floor iMET BPO Tower CBP-1A, Metropolitan Park, Roxas

Boulevard, Pasay City, 1300 Manila Philippines.

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FEB 03 2024

Imee'Yauline D. Zamora BY7ouuC UbSSsTsT TIME: JOSO AM

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