RMO No. 36-2014 — Prescribes the CY 2014 Operational Key Performance Indicators and Accomplishment Reporting for the Revenue Regions, Regional Divisions and Revenue District Offices Digest | Full Text | Annex A | Annex B1, B2 & C

REPUBLIC OF THE PHILIPPINES DEPARTMENT OF FINANCE BUREAU OF INTERNAL REVENUE Quezon City 29 September 2014 REVENUE MEMORANDUM ORDER NO. 36-2014 TO : All Deputy Commissioners (DCIRs), Assistant Commissioners (ACIRs), Regional Directors, Revenue District Officers and Others Concerned SUBJECT : Prescribes the CY 2014 Operational Key Performance Indicators and Accomplishment Reporting for the Revenue Regions (RRs), Regional Divisions and Revenue District Offices (RDOs) I. OBJECTIVES This Order is issued to: 1. Update and rationalize the BIR's CY 2014 Operational KPIs for the Revenue Regions (RRs), Regional Divisions and Revenue District Offices (RDOs); 2. Align the Operational KPIs with the Bureau's 2014-2016 Agency Level Key Performance Indicators provided under Revenue Memorandum Circular No. 41-2014; and 3. Prescribe the policies and procedures in the preparation and submission of Accomplishment Reports and in monitoring the performance of the RRs, Regional Divisions and RDOs relative to the Operational KPIs. II. GENERAL POLICIES The following policies and guidelines shall be observed: 1. The CY 2014 Operational KPIs, and the corresponding details such as weights, formulas, definition of measures, targets, and Assistant Commissioners (ACIRs) / Measure Owners, are prescribed in Annex A of this Order.

2. These Operational KPIs shall be adopted as the standard measures of the said Bureau units in their Office Performance Commitment and Review (OPCR) Form, as well as in the Office Index of Success Indicators of the RRs, Regional Divisions and RDOs for the Strategic Performance Management System (SPMS). 3. The Score for each KPI shall be computed as follows: Applicable Formula (See Annex A) Score = ---------------------------------------------------- X KPI Weight Applicable KPI Target 4. In the event that the actual accomplishment exceeds the KPI target, the score to be given shall be the maximum assigned KPI weight. 5. The Overall Rating of an Office shall be computed as follows: Total score earned for all KPIs Overall Rating = ---------------------------------------------- X 100% Highest possible total score 6. Figures to be used in all computations required in this Order shall be rounded off to the nearest 2 decimal places. 7. Any issues relative to the KPIs, including, among others, the implementation, monitoring, evaluation and reporting of accomplishments, shall be the responsibility of the concerned Measure Owners. III. GUIDELINES AND PROCEDURES 1. The RRs shall consolidate and submit the semestral/annual Accomplishment Reports of the Regional Divisions/RDOs to the concerned ACIRs/Measure Owners. 2. The Measure Owners shall monitor the submission, validate and evaluate the Accomplishment Reports of the Regional Offices, and compute the corresponding KPI scores.

3. The Accomplishment Reports shall be prepared and submitted in accordance with the following schedules: REPORT OFFICE/PERSON SUBMITTED TO DUE DATE RESPONSIBLE A. Semestral/Annual Regional KPI Accomplishment Report Semestral: On or before the 8th working day Regional KPI Regional of the following Accomplishment Division Chief / Regional Director semester Report (using the Revenue District concerned Annual: On or format in Annex B1) Officer before the 10th working day after the end of the year Semestral: On Consolidated Regional ACIR/Measure or before the Regional KPI Director con- Owner monitor- 12th working Accomplishment day of the Report of all Re- following semester gional Divisions / cerned ing the KPI Annual: On or RDOs (using the before the 14th format in Annex B2) working day after the end of the year B. Regional Office KPI Performance Evaluation Report Regional Office KPI ACIR / Measure Deputy Commis- Semestral : On Performance Owner monitor- sioner concerned or before the Evaluation Report ing the KPI 28th working (using the format in cc: Planning and day of the Annex C) Programming following Division (PPD) semester NOTE: If a specific KPI is not applicable to a Annual: On or particular office, the before the 30th Measure Owner shall working day indicate such in the after the end of Regional Office KPI the year Performance Evaluation Report.

REPORT OFFICE/PERSON SUBMITTED TO DUE DATE RESPONSIBLE Semestral: On C. Consolidated Regional Office KPI Performance Report or before the 40th working Consolidated ACIR, Planning Commissioner day of the Regional Office KPI and Manage- following Performance ment Service semester Report, per RRs/ thru: the Chief, RDOs PPD Annual: On or before the 42nd working day after the end of the year IV. REPEALING CLAUSE This Order supersedes Revenue Memorandum Order Nos. 9-2013, 30-2013 and all other issuances or portions thereof inconsistent herewith. V. EFFECTIVITY This Order takes effect immediately. (Original Signed) KIM S. JACINTO-HENARES Commissioner of Internal Revenue B-1